About the Role / About the Job
You will be responsible for planning and coordinating information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability and performance. This includes entering commands and activating controls on computer and peripheral equipment, resolving non-routine problems with hardware, software, or guest room internet access, and analyzing, recommending, and implementing process improvements. You will maintain an inventory of technology devices and ensure that PBX/telephone switchboard systems and associated hardware are operating effectively. Additionally, you will manage access to computer and telephone rooms, ensuring they are kept locked at all times, utilizing an interrogated key system.
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Responsibilities
- Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
- Communicate with others using clear and professional language; answer telephones using appropriate etiquette.
- Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor.
- Develop and maintain positive working relationships with others; support the team to reach common goals and listen and respond appropriately to the concerns of employees.
- Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Read and visually verify information; visually inspect tools, equipment, or machines.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Enter and locate information using computers and/or Point of Sale (POS) systems.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Education: No high school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None required.
Benefits and Contract Details
- Join a diverse and inclusive team that values unique backgrounds and experiences.
- Opportunities for professional development and growth within a leading global hospitality brand.
