ABOUT THE ROLE
As an IT Assistant at the company, you will play a crucial role in providing technical support to hotel staff, ensuring the smooth operation of IT systems, and maintaining the hotel's IT infrastructure. You will engage in a variety of responsibilities that include troubleshooting hardware and software issues, supporting hotel systems, and helping train staff on best practices.
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KEY RESPONSIBILITIES
- Provide first-line technical support to hotel staff, responding to IT requests and resolving hardware, software, and network issues promptly.
- Assist in maintaining the hotel's IT infrastructure, including computers, printers, phones, Wi-Fi, and network equipment.
- Support the daily operation of hotel systems such as PMS, POS, and other business applications, escalating complex issues to the IT Manager or vendors.
- Install, configure, and update computers, devices, and software in line with company standards.
- Assist with routine backups, antivirus updates, and security checks to help protect hotel systems and data.
- Maintain accurate records of IT assets, support tickets, and maintenance activities.
- Set up IT equipment for meetings, conferences, and events, and support guests with in-room technology and internet access when needed.
- Assist with system upgrades, technology projects, and the setup of new users and devices.
- Follow company IT policies and security standards, and help train staff on basic system use and best practices.
EXPERIENCE & SKILLS
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1–2 years of IT support experience, preferably in the hospitality industry.
- Good knowledge of Windows operating systems, Microsoft Office, networking basics, and hardware troubleshooting.
- Familiarity with hotel systems such as PMS and POS is an advantage.
- Strong problem-solving skills with a customer-focused, service-oriented attitude.
- Ability to work in shifts and respond to urgent issues when required.
- Good organizational and communication skills.
- Fluent in English and Arabic.
JOINING OUR TEAM MEANS
- Competitive Compensation: A rewarding package tailored to your experience.
- Career Growth: Opportunities for advancement within our dynamic organisation.
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
- Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
