About the Role
The Business Partner – Automotive manages day-to-day relationships, oversees projects, demands, and IT services related to the assigned entity/entities. This role actively engages in shaping tech roadmaps and leverages IT to enhance business performance, ensuring maximum adoption of IT systems and serving as the focal point for major issues or requests.
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Job Responsibilities
- Develop and inculcate the culture of IT Business Relationship framework in automotive entities.
- Ensure customers’ priorities for new or changed products and services align with desired business outcomes, and articulate them effectively.
- Mediate conflicting stakeholder requirements appropriately.
- Address stakeholders’ complaints and escalations through a sympathetic yet formal process.
- Track customer and technology trends affecting customer perception and service provision.
- Monitor technological innovations and future roadmaps in Automotive, assessing technical and commercial viability for the assigned entity.
- Maintain strong relationships with principal vendors of automotive, implementing their technology best practices.
- Foster relationships with vendors of automotive core solutions and engagement applications to ensure their relevance for the future.
- Map business processes and entity requirements to IT initiatives.
- Establish a Master IT projects portfolio for the assigned entity, conducting portfolio analysis, alignment, and prioritization.
- Identify, manage, assess, respond, and control risks and issues.
- Oversee the operations and health of the IT services for the assigned entity.
- Manage service level agreements with internal and external vendors.
- Act as a point of escalation for all IT services within the assigned entity.
- Ensure efficient flow of change requests.
- Enforce central IT policies, processes, and standards within the entity.
- Develop and review architecture documents for all IT services and applications’ landscape within the entity.
- Manage a multi-disciplined IT team within the entity (on-site and offshore).
- Serve as the product manager for the main core solution, ensuring its adoption, operation, documentation, roadmap, and security uphold the highest standards.
- Collaborate with others within the entity to comply with all relevant regulatory bodies.
- Contribute to forming the strategic vision of IT services and related budgets for the entity.
- Evaluate utilization versus perceived benefits of projects.
- Capture lessons learned and develop continual improvement plans.
- Handle matrix reporting to the entity’s GM and central IT department.
- Act as a change manager at the entity, promoting the adoption of IT systems.
- Liaise between the IT team, end-users, and management to facilitate seamless adoption of existing tech systems and transition to new technologies.
- Drive user engagement, provide support, and champion change efforts to maximize IT system adoption benefits.
Job Requirements
Qualification
- Bachelor’s degree in an IT field
Skills & Experience:
- Excellent business acumen in the Automotive Industry
- Comprehensive knowledge of automotive business processes including Vehicle Sales, Spare Parts, Services, CRM, and Finance
- Good technical knowledge with a focus on solution selection and maintenance
- Proficient in Database Management and report building using SQL Report Builder
- Understanding of UAE regulations for the Automotive business
- Excellent documentation skills of AS-IS versus To-Be scenarios and related ROI
- Good knowledge and expertise in architecture
- Familiarity with Automotive Solutions such as Autoline, Autoline Drive, SAP DBM, TitanDMS etc. is an added value
- 8-12 years of IT and business/industry work experience, with 4-6 years in a similar role in the UAE
- Ability to develop and deliver presentations, training sessions, and demos
Competencies:
- Analytical skills
- Interpersonal skills
- Commercial awareness
- Communication skills
- Team working skills
- Ability to motivate people
- Management and leadership skills
- Coaching skills
- Business relationship management skills
At the company, we value talented individuals who strive for greatness. We consider not only your skills and experience but also your passion for the role, willingness to learn, and alignment with our core values of care, commitment, and vision.
