At the company, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. The company Group IT thrives on the dynamic nature of technology. We are on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. As an IT Business & Technology Support Specialist (Operations Partner), you will drive continuous improvement across departmental systems and operations by translating business needs into well-governed, practical technology outcomes.
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Location
D & LM Building, Dubai
Responsibilities
- Own the end-to-end definition and management of IT business and operational requirements to ensure systems and processes consistently support departmental operations and organisational priorities.
- Identify, assess, and address operational inefficiencies across systems, workflows, and processes in collaboration with managers and teams.
- Manage the operational impact of system and process changes, ensuring alignment with long-term technology strategy and cross-department integration.
- Ensure operational readiness for system and process changes by leading communication, training, and user readiness activities.
- Act as a subject matter expert for departmental systems and processes by resolving operational issues, analysing usage and performance trends, and advising on corrective actions.
- Contribute to the department’s role as a centre of excellence by supporting training, knowledge management, and continuous improvement initiatives.
Requirements
- Degree or Honours (12+3 or equivalent) in Business Administration, Information Systems, Industrial Engineering, or similar fields.
- 5+ years of experience in an Information Technology or operational IT environment, supporting live operations, system change, and continuous improvement.
- In-depth practical knowledge of the department’s operational environment, systems, processes, and performance drivers.
- Strong capability in mapping, documenting, analysing, and redesigning business and operational processes.
- Proven experience in process improvement, workflow optimisation, and supporting structured change or project delivery.
- Ability to analyse operational issues, assess impacts, and design sustainable, well-governed solutions.
- Strong communication and interpersonal skills to engage, influence, and align managers, users, and technical teams.
- Sound working knowledge of IT systems and environments sufficient to assess operational impacts and engage effectively with technical teams.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world.
