About the Role
In this role, you will be responsible for coordinating daily IT support activities while prioritizing technical requests based on operational needs. Your primary focus will be to provide first-level support for hardware, software, network connectivity, and hotel IT systems, ensuring that all technology functions smoothly for both staff and guests.
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Responsibilities
- Coordinate daily IT support activities and prioritize technical requests based on operational needs.
- Provide first-level support for hardware, software, network connectivity, and hotel IT systems.
- Install, configure, and maintain computers, printers, telephones, network equipment, and other IT devices.
- Support hotel systems including PMS, POS, PABX, Wi-Fi, access control, and other operational technology.
- Troubleshoot technical issues and escalate complex matters to the IT Assistant Manager or approved service providers.
- Manage user accounts, system access, software installations, updates, and security patches.
- Maintain IT equipment, asset inventories, software licenses, warranties, and service records.
- Monitor IT systems and assist with backups, cybersecurity, business continuity, and disaster recovery procedures.
- Coordinate with IT vendors and service providers for maintenance, repairs, and technical support.
- Support new onboarding by setting up required IT equipment, accounts, and system access.
- Provide basic IT training and guidance to team members on systems, applications, and cybersecurity awareness.
- Maintain accurate records of IT incidents, requests, repairs, maintenance, and inventory.
- Ensure IT equipment, systems, and confidential information are protected and used in accordance with the company and hotel policies.
- Maintain secure, organized IT and server areas and report technical, safety, or security concerns promptly.
- Support IT projects, system upgrades, installations, and new technology implementations as required.
- Deliver professional and responsive IT support to team members and guests while maintaining a high level of confidentiality.
- Adhere to all company and hotel standards, policies, and procedures, including health, safety, security, and data protection requirements.
Qualifications
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Minimum 2 years of experience in IT support, preferably within a hotel or hospitality environment.
- Good knowledge of computer hardware, software, networking, and troubleshooting.
- Experience with Windows, Microsoft Office, printers, Wi-Fi, and basic network infrastructure.
- Knowledge of hotel systems such as PMS, POS, PBX, and access control is an advantage.
- Strong problem-solving, analytical, and organizational skills.
- Good communication and interpersonal skills with a strong customer-service mindset.
- Ability to manage multiple priorities and respond effectively to IT issues.
- Knowledge of IT security, data protection, and cybersecurity best practices.
- Good command of English, both written and spoken.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco will be an advantage.
Additional Information
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
What is in it for you:
- Employee benefit card offering discounted rates worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
Your Team and Working Environment:
- Dynamic working environment.
- Defined career development path.
- Friendly and supportive team.
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through the company’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Job Category: Information Technology
Job Type: Permanent
Job Schedule: Full-Time
