About the Role
As an IT Coordinator on our Hotels team, you will play a crucial role in ensuring that every guest has a memorable experience. You will provide comprehensive IT support, ensuring the smooth operation of technology infrastructure, IT systems, and cellular services in compliance with the company Technology Network (HTN) standards. Your work will not only involve addressing technology needs, but also brightening the day of every guest who walks through the doors of our hotels.
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Responsibilities
Here's what you'll do during a typical day:
- Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with the company Technology Network (HTN) standards.
- Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets.
- Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas.
- Provide end-user training: Offer technical support and training for hardware and software issues.
- Handle guest billing: Process equipment and service billing for guests, address internal/external concerns, and authorize necessary billing adjustments to ensure guest satisfaction.
- Document maintenance activities: Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention.
Qualifications
What It Takes to Make the Stay
At the company, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At the company, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, the company supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
