About the Role
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This position is critical for managing and expanding the IT infrastructure and cloud-based systems. The role encompasses various responsibilities, including budget management, network availability, global IT alignment, systems maintenance, and data security compliance. You will work closely with finance and vendor partners while ensuring robust IT operations that support ongoing business continuity and compliance with regulatory standards.
Key Responsibilities
1. Infrastructure Strategy & Budget Management
- Lead, direct, and execute the operational management and future expansion of IT infrastructure and cloud-based systems.
- Prepare the annual IT infrastructure budget in coordination with the Finance department.
- Manage negotiations, contracts, Service Level Agreements (SLAs), and Annual Maintenance Contracts (AMCs) with vendors, contractors, and service providers.
2. Network Availability & Disaster Recovery
- Maintain high network uptime across terminal operations using redundant ISP connections, robust SD-WAN architectures, and continuous monitoring tools.
- Design, document, and regularly test high-availability failover mechanisms, off-site recovery procedures, and cloud backup systems for critical business applications.
3. Global IT Alignment & Infrastructure Operations
- Manage overall IT infrastructure administration at the terminal, serving as the primary liaison with Global IT and Division IT teams.
- Coordinate the installation, configuration, and upgrading of servers, network devices, firewalls, and shared software in alignment with global IT standards.
- Ensure seamless, secure system connectivity and business continuity for both local environments and remote/cloud-based workflows.
4. Systems Maintenance & Technical Support
- Maintain 24/7 stability, performance, and uptime across all physical/virtual servers, hardware, and core software systems.
- Oversee IT helpdesk operations to provide fast technical support and troubleshooting for end-users.
- Conduct cybersecurity awareness training and guidance for employees.
5. Data Security, Compliance & Governance
- Enforce access controls, cybersecurity protocols, and data protection strategies in compliance with local regulations and corporate policies.
- Oversee IT governance, risk management frameworks, and system audit readiness across all business units.
Knowledge and Skills
- Bachelor’s in engineering in IT with a minimum of three years of experience or IT degree with a minimum of five years of experience in a similar field.
- IT Certification preferred.
- Good knowledge of computer programs such as spreadsheets and word processing.
- Awareness of customer needs.
- Sound oral and written knowledge of English.
- Must be a team player.
