About the Role
The ideal candidate will have strong technical troubleshooting skills, hands-on experience with CRM systems, and the ability to train and support employees in using internal systems effectively. Previous real estate experience is not required.
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Key Responsibilities
- Provide day-to-day IT support across the company and troubleshoot hardware, software, system, network, email, printer, and device-related issues.
- Set up and configure laptops, desktops, mobile devices, email accounts, user access, and other IT equipment for employees.
- Manage user access, permissions, system accounts, and basic IT security requirements.
- Administer and support the company's CRM system, including user setup, access permissions, workflows, data accuracy, and system-related queries.
- Provide CRM training and ongoing support to employees to ensure effective and consistent system usage.
- Assist in configuring and improving CRM processes, dashboards, reports, automations, and user workflows.
- Troubleshoot CRM-related issues and coordinate with external vendors or system providers where required.
- Maintain accurate records of IT assets, devices, licenses, system access, and user accounts.
- Support onboarding and offboarding from an IT and systems perspective, including account creation, access changes, data backup, and device reassignment.
- Monitor system performance and proactively identify technical or operational issues.
- Coordinate with vendors for IT equipment, software, licenses, repairs, and technical support.
- Ensure appropriate backup, data protection, access control, and confidentiality standards are maintained.
- Provide technical guidance and support to employees across departments.
- Perform other IT and systems-related duties as assigned by Management.
Requirements
- 2–4 years of experience in IT support, IT administration, CRM administration, systems support, or a similar role.
- Hands-on experience with CRM platforms; experience with Zoho CRM would be an advantage.
- Candidates with experience in Salesforce, HubSpot, Microsoft Dynamics, or similar CRM platforms are also encouraged to apply.
- Strong troubleshooting skills across hardware, software, networks, devices, and business systems.
- Experience in user management, system permissions, and access control.
- Ability to conduct system and CRM training for employees.
- Good understanding of data management, reporting, workflows, and CRM processes.
- Strong communication, problem-solving, and organisational skills.
- Ability to manage multiple technical requests and priorities independently.
- High level of confidentiality and integrity when handling company systems and data.
Benefits
- Competitive monthly salary of AED 8,000–10,000, depending on experience.
- Opportunity to join a growing real estate company.
- A dynamic and multicultural working environment.
- The opportunity to be part of a young, passionate, and ambitious team.
- Professional growth and career-development opportunities.
