IT & CRM Administrator

About the Role
The ideal candidate will have strong technical troubleshooting skills, hands-on experience with CRM systems, and the ability to train and support employees in using internal systems effectively. Previous real estate experience is not required.

Key Responsibilities

• Provide day-to-day IT support across the company and troubleshoot hardware, software, system, network, email, printer, and device-related issues.
• Set up and configure laptops, desktops, mobile devices, email accounts, user access, and other IT equipment for employees.
• Manage user access, permissions, system accounts, and basic IT security requirements.
• Administer and support the company's CRM system, including user setup, access permissions, workflows, data accuracy, and system-related queries.
• Provide CRM training and ongoing support to employees to ensure effective and consistent system usage.
• Assist in configuring and improving CRM processes, dashboards, reports, automations, and user workflows.
• Troubleshoot CRM-related issues and coordinate with external vendors or system providers where required.
• Maintain accurate records of IT assets, devices, licenses, system access, and user accounts.
• Support onboarding and offboarding from an IT and systems perspective, including account creation, access changes, data backup, and device reassignment.
• Monitor system performance and proactively identify technical or operational issues.
• Coordinate with vendors for IT equipment, software, licenses, repairs, and technical support.
• Ensure appropriate backup, data protection, access control, and confidentiality standards are maintained.
• Provide technical guidance and support to employees across departments.
• Perform other IT and systems-related duties as assigned by Management.

Requirements

• 2–4 years of experience in IT support, IT administration, CRM administration, systems support, or a similar role.
• Hands-on experience with CRM platforms; experience with Zoho CRM would be an advantage.
• Candidates with experience in Salesforce, HubSpot, Microsoft Dynamics, or similar CRM platforms are also encouraged to apply.
• Strong troubleshooting skills across hardware, software, networks, devices, and business systems.
• Experience in user management, system permissions, and access control.
• Ability to conduct system and CRM training for employees.
• Good understanding of data management, reporting, workflows, and CRM processes.
• Strong communication, problem-solving, and organisational skills.
• Ability to manage multiple technical requests and priorities independently.
• High level of confidentiality and integrity when handling company systems and data.

Benefits

• Competitive monthly salary of AED 8,000–10,000, depending on experience.
• Opportunity to join a growing real estate company.
• A dynamic and multicultural working environment.
• The opportunity to be part of a young, passionate, and ambitious team.
• Professional growth and career-development opportunities.