At the company, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. The company Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. You're invited to join our Service Management team, where a ‘business first’ mindset drives our commitment to managing end-to-end business services, ensuring stable, secure, and optimized operations across end user devices, connectivity, applications, and infrastructure.
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As an IT Delivery Manager, you will plan and drive the end-to-end delivery of technology solutions, through effective planning, team management, and stakeholder engagement, ensuring timely, cost-effective, and exceptional value to end users and customers. Lead multiple high-visibility initiatives within a fast-paced, multi-business unit environment, applying hybrid (for package acquisition) or waterfall methodologies to ensure successful outcomes.
Responsibilities
- Manage key activities such as project planning, stakeholder engagement, and delivery framework setup. Play a consultative role to help implement the appropriate people, processes, and tools supporting the delivery framework and coach team members as needed.
- Apply a hybrid project management approach that blends traditional methodologies with agile practices tailored to the complexity of each initiative. Track progress using tools like JIRA, MS Project, or Planview.
- Lead the Integrated Programme Planning (Lean Start Up) and drive the decomposition of Roadmaps into Integrated Program/Project backlog/plans (Features).
- Ensure quality management adherence and coordinate with the team to maintain project management tools.
- Support the Technical Product team in managing business expectations across product backlogs and schedules, while promoting delivery governance through structured ceremonies.
- Assist with cost estimation and maintain accurate budget adherence throughout the fiscal year.
Requirements
- Degree or Honours (12+3 or equivalent) in Computer Science or equivalent.
- 8+ years of proven leadership and project delivery experience in a matrix organization with global teams.
- Experience leading end-to-end delivery of large, complex technology transformation programs.
- Strong program and project governance capability, including planning, risk management, and milestone tracking.
- Solid understanding of enterprise architecture and experience supporting cloud-based technologies.
- Demonstrated experience with Agile and hybrid methodologies, such as SAFe, PMI-ACP, or PRINCE2.
- Excellent communication skills to engage with senior stakeholders and lead cross-functional teams.
- Proficient in software delivery and collaboration tools (e.g., MS Office Suite, JIRA, Planview, Confluence).
Leadership Role
Yes
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. In addition, we offer generous travel benefits, including discounted flights and hotel stays worldwide, as well as an excellent leave and healthcare package. Further benefits include transport allowances, life insurance, and more. Explore what it’s like to live and work in our vibrant, cosmopolitan home city of Dubai on our website.
