As an IT Demand Management Analyst, you will have the following key responsibilities:
- Demand Intake & Prioritization: Manage the centralized intake of IT service requests from business units, ensuring clarity, business justification, and alignment with IT and organizational strategies.
- Process Governance: Maintain and continuously improve the IT Demand Planning Process, ensuring compliance with corporate governance, budgeting, and project management standards.
- Stakeholder Engagement: Act as the central point of contact between business units and IT, facilitating communication and ensuring transparency in the demand lifecycle.
- Demand Analysis & Reporting: Analyze incoming demand to identify trends, duplication, or opportunities for consolidation. Provide regular reports to leadership on demand volume, types, and alignment with strategic goals.
- Integration & Automation: Work with IT teams to ensure seamless integration of the demand process with project portfolio management (PPM), budgeting, and approval systems.
- Training & Change Management: Develop and deliver training materials and user guides to support end-user adoption. Lead change management initiatives to improve process awareness and usage.
- Performance Monitoring: Define and track key performance indicators (KPIs) to measure the efficiency, effectiveness, and satisfaction with the demand process.
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About the Company:
The company is an IT services, consulting, and business solutions organization of over 50 years, renowned for partnering with many of the world’s largest businesses in their transformation journeys. The company delivers a consulting-led, cognitive powered, integrated portfolio of business, technology, and engineering services and solutions through its unique Location Independent Agile™ delivery model.
Competencies:
- Strong understanding of IT service management (ITSM) frameworks and demand management best practices.
- Experience with process automation tools, workflow design, and service catalogs.
- Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) for reporting and documentation.
Location: Dhahran, Eastern, Saudi Arabia
Job Type: Full-time
Application Deadline: 28 Feb 2026
Thank you for your interest in applying for this position with the company. We will review your application and will get back to you if we are considering your interest in this opportunity.
