We are currently looking for IT End User Support for our UAE operations with the following terms & conditions.
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Technical Skills
- Windows OS administration, configuration, imaging and troubleshooting
- Banking applications & customer service familiarity
- Microsoft 365 administration
- Active Directory & server administration
- Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi)
- Printer/peripheral support
- Endpoint management (Intune, Kaspersky, Defender or equivalent)
Core Competencies
- Willingness to work rotational shifts, on-call and emergency response
- Excellent customer service and communication
- Strong troubleshooting and analytical ability
- Works independently and under pressure
- Team collaboration and accountability
- Attention to detail and time management
Key Responsibilities
- Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.
- Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.
- Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.
- Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.
- Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.
- Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.
- Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.
- Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.
Terms and Conditions
- Joining time frame: Immediate
