IT End User Support

We are currently looking for IT End User Support for our UAE operations with the following terms & conditions.

Technical Skills

• Windows OS administration, configuration, imaging, and troubleshooting
• Familiarity with banking applications & customer service
• Microsoft 365 administration
• Active Directory & server administration
• Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi)
• Printer/peripheral support
• Endpoint management (Intune, Kaspersky, Defender or equivalent)

Core Competencies

• Willingness to work rotational shifts, on-call, and emergency response
• Excellent customer service and communication
• Strong troubleshooting and analytical ability
• Works independently and under pressure
• Team collaboration and accountability
• Attention to detail and time management

Key Responsibilities

• Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV, and Teams Rooms; resolve hardware, software, OS, application, and connectivity issues within SLA.
• Act as the first point of contact via phone, email, walk-ins, and ticketing; log, troubleshoot, and escalate incidents as needed.
• Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users, and senior management, in line with security and audit requirements.
• Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding, and workstation setup.
• Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation, and structured cabling support; escalate complex infrastructure issues.
• Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal, and warranty claims.
• Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves, and deployments.
• Available for weekend/after-hours, rotational shift, and on-call support as required by operational and project needs.

Terms and Conditions

• Joining time frame: Immediate.