IT Engineer

Job description:

• Duties include ensuring the company's IT systems run well and providing technical support to end users.
• Goal is to reduce downtime and maintain productivity by rapidly responding to requests, troubleshooting difficulties, and resolving technical issues.
• Acting as the first point of contact for troubleshooting and resolution of incidents and service requests related to hardware configuration, software, applications, and network problems.
• Responsible for the support and maintenance of all M2 applications in shift duty processes.

Key areas of responsibility:

• System Administration:
  • Administer and maintain servers, operating systems, and middleware applications.
  • Configure and monitor system performance, troubleshoot issues, and perform regular maintenance tasks.
• Network Management:
  • Manage network infrastructure, including routers, switches, firewalls, and VPNs.
  • Configure network settings and monitor traffic patterns.
• Onboarding & Offboarding:
  • IT Assets Management, IT Onboarding and Offboarding, Systems Administration, Software Administration, Access Management, Microsoft Admin Centers Administration, and IT Procurements.
• Expertise in cloud technology:
  • Hands-on experience with Microsoft 365 Admin Center, Microsoft Exchange Admin Center, Azure Active Directory (Microsoft 365), and Apple and Android Developer Business Accounts.
• Technical Support:
  • Provide technical support and assistance to end-users and IT teams.
• Monitoring and ticketing tools:
  • Strong knowledge of Jira and Confluence, PagerDuty Monitoring Tool, and Slack.
• Documentation and Training:
  • Create and maintain technical documentation, including system diagrams, configuration guides, and standard operating procedures.
• Collaborative Project Management:
  • Work closely with cross-functional teams.
• Incident Response and Disaster Recovery:
  • Develop and maintain disaster recovery plans and procedures.

Job requirements:

• At least 4 years of experience in user support, IT engineering, system administration, on-off-boarding processes, and network management roles.
• Proven experience in IT operations with a focus on trading platforms, especially cryptocurrency exchange platforms, is preferred.
• Proficiency in designing, implementing, and managing IT infrastructure components.
• Strong knowledge of networking protocols, server technologies, and virtualization platforms.
• Experience with cloud computing services and technologies.
• Familiarity with security principles and best practices.
• Expertise in various helpdesk and monitoring tools.
• Excellent problem-solving skills, attention to detail, and ability to work under pressure.
• Flexible and adaptable with a willingness to support team members.
• Proven ability to build and maintain positive working relationships.
• Relevant certifications required.