Bayut & dubizzle are iconic, homegrown brands with a strong presence across the UAE, connecting millions of users and committed to delivering the best online search experience. As part of Dubizzle Group, we have over 123 million monthly users who trust us for their needs.
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In the role of IT Engineer - Service Delivery, you will work closely with employees to ensure smooth operations and maintain high uptime and availability. Reporting to the IT Manager, you will collaborate with the team to resolve support requests within defined SLAs, delivering Level 2 support to users.
Key Responsibilities:
- Provide L2 onsite/remote support (Windows/Mac/Linux) across all sites in the UAE.
- Handle tickets on the service desk and ensure their resolution within the defined SLA.
- Provide technical support across the company (in-person or over Zoom/Google Meet).
- Serve as the site administrator for a critical location in the UAE, acting as the primary point of contact for all first-level support and coordination.
- Diagnose and resolve technical issues related to Bayut and dubizzle employees.
- Set up and configure new laptops and desktops.
- Ensure security patches and upgrades are applied to endpoints.
- Build and maintain an inventory log of all IT assets.
- Ensure software licensing is recorded and maintained.
- Administer, monitor, and maintain endpoints using ManageEngine ServiceDesk Plus.
- Manage onboarding and offboarding processes, coordinating with HR for account revocation and asset retrieval.
- Perform periodic system health checks for endpoints and infrastructure to ensure optimal performance.
- Configure and maintain networks and infrastructure services across all sites.
- Perform basic administrative support duties as needed.
Requirements:
- Degree in IT, Computer Science, or a relevant field.
- Preferred certifications: MCSE, MCSA, RHCE, CCNA, CEH, OSCP.
- 3+ years of experience in IT support.
- Experience in Active Directory user provisioning and migrations.
- Experience providing support for Apple products (Mac, iPhone, and iPad).
- Experience with Helpdesk ticketing systems (e.g., ZenDesk, Solarwinds, ServiceNow).
- Experience with ManageEngine products such as Desktop Central, Service Desk, etc.
- Experience deploying enterprise antivirus solutions like Sophos or SentinelOne.
- Knowledge of configuring Cisco, Fortinet switches, and firewalls.
- Experience managing enterprise WiFi systems (e.g., Aruba, Meraki, Fortinet).
- Strong troubleshooting skills in Windows/Mac/Linux (Ubuntu).
- Excellent communication and interpersonal skills.
Benefits:
- Fast-paced, high-performing team.
- Multicultural environment with over 60 different nationalities.
- Competitive tax-free salary.
- Comprehensive health insurance.
- Annual air ticket allowance.
- Employee discounts at multiple vendors across the emirates.
- Rewards & recognitions.
- Learning & development opportunities.
Bayut & dubizzle is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
