The company is pioneering the era of physical intelligence, aiming to transform the lived world through innovative technology. We are seeking a proactive and detail-oriented IT Engineer to own and scale our internal IT infrastructure and operations. This role is responsible for ensuring secure, reliable, and efficient IT systems that empower our team to excel.
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As an IT Engineer (ITOps), you will manage end-user support, SaaS systems, device lifecycle management, identity and access management (IAM), and security best practices across the organization. This is a hands-on role ideal for someone who thrives in fast-paced environments and enjoys building scalable IT foundations from the ground up.
Responsibilities:
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IT Operations & End-User Support:
- Provide support for hardware, software, and network issues.
- Manage onboarding and offboarding processes (device provisioning, access control, account setup).
- Own device lifecycle management (MDM, procurement, configuration, asset tracking).
- Maintain documentation for IT processes, systems, and policies.
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Identity & Access Management:
- Administer SSO, MFA, and role-based access controls.
- Manage provisioning/deprovisioning workflows across SaaS tools.
- Conduct periodic access reviews and ensure least-privilege principles.
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Systems & Infrastructure:
- Manage and optimize core SaaS stack (e.g., Microsoft Suite, Slack, Notion, Jira).
- Monitor system performance and uptime.
- Support networking infrastructure (VPN, Wi-Fi, firewall configurations).
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Security & Compliance:
- Implement and maintain endpoint security tools (EDR, MDM, disk encryption).
- Support audit readiness (SOC 2, ISO 27001).
- Enforce IT policies and best practices.
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Procurement & Vendor Management:
- Own IT procurement processes for hardware, software, and SaaS tools.
- Manage vendor relationships, renewals, and licensing agreements.
- Track IT budget related to hardware and software subscriptions.
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Automation & Continuous Improvement:
- Identify and implement automation opportunities.
- Improve IT processes for scalability and efficiency.
- Evaluate and recommend new tools and technologies.
Qualifications:
- 6+ years of experience in IT Operations, IT Support, or Systems Administration.
- Experience managing SaaS environments and SSO platforms (e.g., Okta, Azure AD).
- Experience managing IT procurement, vendor relationships, and SaaS licensing.
- Hands-on experience with MDM tools (e.g., Jamf, Kandji, Intune).
- Strong understanding of endpoint security best practices.
- Experience with Mac and Windows environments.
- Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls).
- Experience supporting compliance frameworks (SOC 2, ISO, etc.) is a plus.
- Strong documentation and communication skills.
Nice to Have:
- Experience in a high-growth startup.
- Scripting or automation experience (Bash, Python, PowerShell).
- Familiarity with zero-trust security models.
- Experience with cloud infrastructure environments (AWS, GCP, Azure).
- Experience building procurement or asset management processes from scratch.
What Working At The Company Offers:
- Culture: A collaborative, globally minded team focused on building the future of physical intelligence.
- Impact: Work on projects with national and global significance, contributing to safer and smarter urban environments.
- Growth: Opportunities for learning and career development across various engineering fields.
- Rewards: A competitive compensation package, including healthcare and generous leave benefits.
