We are hiring a hands-on IT Engineering Manager to own the Enterprise Applications domain — the devices, collaboration tools, and identity/access that employees rely on every day — and to lead the small engineering team behind it, coordinating across our markets. This is a working manager role: roughly 70–80% technical execution and standard-setting, and 20–30% people and delivery leadership. You will operate with a high degree of autonomy, staying close to the work while building the automation, documentation, and standards that let the function scale consistently across markets. It is a build role — you set the technical bar by doing, then make that excellence repeatable so it outlives any one person. Your domain sits alongside other IT engineering domains, and your success depends as much on clean collaboration across those boundaries as on the depth of your own work. You will define and defend clear ownership of your systems while partnering openly with adjacent teams who depend on them.
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What You'll Own
- Endpoint & Device Management
Own endpoint fleet strategy across macOS and Windows — MDM (Jamf, Intune, Jump Cloud), security baselines, patching, encryption, inventory, and the full device lifecycle from procurement and provisioning through to offboarding and asset recovery. Maintain endpoint posture in partnership with Security.
- SaaS Administration
Own day-to-day administration of the core SaaS stack — Google Workspace, Slack, Atlassian, and similar — including configuration, license management, integrations, cost optimization, and strategic licensing negotiations with vendors.
- Identity & Access
Administer SSO, MFA, and identity providers (Okta, Entra, Google or similar), operating local instances and interfacing with the central identity platform. Own the Joiner-Mover-Leaver lifecycle — provisioning, deprovisioning, role-based access, least-privilege, and periodic access reviews — automated wherever possible.
- Automation & AI
Engineer away repetitive work: if a task is done the same way more than twice, automate it. Scripting (Python, Bash, PowerShell) and AI tooling are current expectations of this role.
- Incident Response & Reliability
Own incident response and the on-call rotation for your domain. Act as escalation point during peak and out-of-hours periods, run proactive incident communication, and drive root-cause resolution rather than recurring workarounds.
- Service, Compliance & Standards
Define and track IT service standards, SLAs, and operational metrics, and run ticketing/ITSM workflows that reduce friction for employees. Ensure a consistent support model across locations and time zones, adhering to agreed service levels.
- Leadership, People & Vendors
Lead, coach, and raise the technical bar of a small IT engineering team, with a mandate to grow both its capability and its headcount. Manage vendors, procurement, and renewals — actively challenge cost and drive strategic partnerships rather than transactional relationships.
Qualifications
- 5–7+ years in IT operations, IT engineering, or corporate IT, with hands-on depth across endpoint, SaaS, and identity — including organisations with 5,000+ users.
- Hands-on expertise with MDM (Jamf / Intune / jumpcloud), identity providers (Okta / Entra), and SaaS administration (Google Workspace, Slack, Atlassian).
- Demonstrated scripting and automation ability, and daily use of AI tooling in real work — with concrete examples of what you have built or adopted.
- Proven expertise in business process analysis, requirements gathering, solution design, and vendor management — including cost-effective licensing negotiation.
- Strong project management skills, with a track record of delivering complex projects on time and within budget across multiple concurrent workstreams.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence without authority across teams and senior stakeholders.
- A strong customer-focus mindset toward employees — you treat how IT feels to use as the measure of success, speak in plain language, and never say no to the person without offering an alternative.
