About the Role
In this dynamic position, you will manage the implementation of the Hotel IT plan, ensuring alignment with the overarching IT strategy through hotel-specific service level agreements (SLAs) and internal quality controls. You will oversee IT systems and infrastructure, providing daily support services to colleagues while maintaining high standards of service to guests. You will also be responsible for managing audio-visual services within the hotel and collaborating with various departments to ensure smooth operations and timely support.
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Responsibilities
- Manage the implementation of the Hotel IT plan in accordance with the IT strategy, while adhering to budgets, timelines, and standards.
- Apply guidelines from the Group IT function to implement hotel systems and operational initiatives, ensuring effective use of IT investments.
- Regularly assess and update the Hotel's IT systems and infrastructure for security, scalability, and reliability.
- Deliver daily IT support services, including network connections, user access control, and hardware configuration, in line with agreed SLAs.
- Address ad-hoc IT queries from colleagues and guests, ensuring timely and accurate solutions for business continuity.
- Investigate end-user problems escalated by IT support colleagues and implement solutions for effective resolution.
- Oversee network infrastructure operations, including maintenance of LAN, WAN, and interconnect points.
- Manage and support audio-visual services, including event setups and troubleshooting, to ensure excellent guest experiences.
- Coordinate AV assistance for VIP guests and events, ensuring high service standards.
- Oversee IT department operations, fostering teamwork and guiding processes to achieve high performance.
- Ensure compliance with Health, Safety, and Environment management procedures within the department.
- Recommend and implement improvements to departmental policies, processes, and procedures, ensuring consistency and quality of service.
- Motivate team members and identify opportunities for change initiatives, process improvements, and productivity enhancements.
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, or equivalent from an accredited university.
- Microsoft Certified Professional (MCP) or equivalent certification.
- Master’s Degree in Information Technology, Computer Science, or equivalent from an accredited university is a plus.
- Minimum of 3 years of IT experience, preferably within the hospitality industry or a recognized organization.
- Strong knowledge of key IT processes, including applications, databases, and IT support.
- Advanced understanding of ICT and IT security standards.
- Familiarity with core hotel operations and IT requirements related to guest information management and loyalty programs.
- Proficient budgeting and planning skills.
- Excellent interpersonal skills.
Benefits
- Enjoy a ten-night stay at any 25hours hotel each year as a complimentary benefit.
- Access generous discounts on bars, restaurants, and hotel bookings within the Ennismore network worldwide.
- Benefit from exciting offers from various cooperation partners.
- Participate in fun staff parties and numerous other events.
Contract Details
- Job Category: Information Technology
- Job Type: Permanent
- Job Schedule: Full-Time
