IT Executive

About the Role
Become a part of a dynamic corporate team within a prestigious ultra-luxury brand. The IT Executive will report to the IT Technical Infrastructure Manager (EMEA) and act as the on-site technology lead for the Dubai Corporate Office. This hands-on role focuses on delivering day-to-day IT support to corporate colleagues, covering desktop and device management, end-user support, and collaboration technologies that connect offices and properties worldwide. The successful candidate will maintain a seamless and secure user experience while managing local IT operations and supporting the administration of the global Microsoft 365 environment, including identity management, device management, and access controls. This role is pivotal in supporting cybersecurity initiatives, endpoint compliance, and technology projects across the business.

This position is perfect for a technically skilled IT professional with robust desktop support and Microsoft 365 administration experience who is comfortable being the primary IT presence in the office. The ideal candidate will showcase excellent customer service skills, work confidently with senior stakeholders and executive leadership, and uphold the exceptional service standards synonymous with the brand.

Responsibilities

• Provide first-line IT support for users across the Dubai corporate office, delivering a professional and responsive service experience.
• Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, peripherals, and business applications.
• Manage and resolve IT incidents and service requests, escalating issues to regional teams or vendors when required.
• Administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, Entra ID, user accounts, licensing, and permissions.
• Support cybersecurity initiatives by managing multi-factor authentication, conditional access, endpoint security, and security incident response.
• Administer Microsoft Intune, including device enrollment, compliance policies, application deployment, and endpoint management across multiple platforms.
• Ensure meeting rooms and collaboration technologies are fully operational, providing support for executive meetings, presentations, and hybrid events.
• Manage IT asset inventories, software licensing, hardware procurement, stock control, warranty claims, and lifecycle management of devices.
• Coordinate user onboarding and offboarding, including account provisioning, access management, device deployment, and IT inductions.
• Support network infrastructure, technology projects, office moves, and continuous improvement initiatives while maintaining business continuity and IT documentation.

Requirements

• 3-5 years of experience in an IT support, desktop administration, or IT generalist role within a corporate office environment; hospitality, luxury, professional services, or multi-site international business experience preferred.

• Demonstrable experience as the primary or sole IT support presence in an office or in a small team with end-to-end ownership.

• Proven hands-on administration of Microsoft 365 in a production environment, including Entra ID, Exchange Online, Teams, and SharePoint/OneDrive.

• Practical experience with Microsoft Intune for endpoint management, including compliance policies, configuration profiles, application deployment, and Windows Autopilot.

• Experience configuring and troubleshooting conditional access, multi-factor authentication, and related identity controls.

• Track record of managing patching and vulnerability remediation across a Windows endpoint estate.

• Experience supporting audio-visual and video conferencing technology in an office setting.

• Experience supporting senior executives and providing high-touch service to demanding internal stakeholders.

• Strong working knowledge of Windows 10/11 administration and troubleshooting; competence with macOS and iOS/Android device support.

• Solid understanding of identity and access management concepts, including single sign-on, role-based access control, and least privilege.

• Practical grasp of core cybersecurity concepts and tooling: endpoint protection / EDR, phishing and email security, encryption, DLP, and incident response basics.

• Basic understanding of networking fundamentals - TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi - sufficient to diagnose and escalate connectivity issues.

• Familiarity with IT service management practices and ticketing tools, as well as change and asset management disciplines.

• Scripting or automation capability with PowerShell for administrative and reporting tasks (desirable).

• Ability to produce clear technical documentation and user-facing guidance.

Benefits
At the company, colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a rapidly expanding company. We prioritize and support your career journey, ensuring you feel valued, included, and at home.
If you thrive in an ultra-luxury environment and are passionate about shaping exceptional people experiences while leading HR strategy across a dynamic region, we invite you to apply and join us on our journey.