About the role:
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Hamad International Airport is seeking a highly skilled IT Field Support Manager to lead our tech support operations and empower seamless business performance. You will lead the team that keeps our technology running strong and be the backbone of operational success, ensuring people are connected, systems are running, and the business thrives.
Key Responsibilities:
- Lead and manage a team providing 24x7 Customer Support across HIA, DIA, and other facilities within HIA premises.
- Accountable for 24x7 on-site customer support at HIA and DIA facilities for end-user infrastructure, passenger processing systems, security systems, and digital systems.
- Ensure Service Level Agreements (SLA) are met and a high degree of customer satisfaction is achieved and maintained.
- Provide support for executives operating out of HIA premises and manage escalation to ensure timely service.
- Provide guidance and technical support for challenging issues and problems, acting as a mentor to the team.
- Regularly evaluate service quality to eliminate recurring issues and minimize downtime of service delivered to end users.
- Establish adequate controls related to IT end-point infrastructure to ensure they are deployed and managed in a secure environment.
- Ensure IT end-point infrastructure is compliant to patching levels and standard applications/services as defined by the company Group IT, identifying and removing non-standard applications from the environment.
Qualifications:
- Bachelor’s Degree or Equivalent with a minimum of 6 years of job-related experience; work experience in an airport or airline is desirable.
- Certification and/or good understanding of ITIL Service Management or ISO 20000 best practices.
- Certification and/or good understanding of and working knowledge of Project Management principles and processes.
- Knowledge of end-user computing tools and technologies, Microsoft, and CUTE products.
- Excellent communication and presentation skills, with a proven ability to effectively interact with team members, business units, and peers, earning their trust and establishing credibility; command of the English language is required.
General Information
Location: Qatar-Doha
Job Family: Corporate & Commercial
Closing Date: 2026-10-06
