IT Helpdesk Agent

The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions.

Responsibilities

• Helpdesk agent with Helpdesk and customer services experience of more than 4 years in the Health care sector.
• Provide 24/7 support to more than 9000 employees.
• Proficient in both written and spoken Arabic & English language.
• Effective communication skills, problem-solving, and critical thinking are essential.
• Handle difficult customers and possess IT knowledge of computer hardware and software.
• Document and maintain a knowledge base along with generating and maintaining KPI Reports for Helpdesk tickets.

Requirements

• ITIL Foundation certification.
• Experience in health care systems.
• Customer Service certificate.
• Strong communication and reporting skills.

Terms and Conditions

• Joining time frame: 15 - 30 days.