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IT Helpdesk Agent

Unlock employer Manama, Bahrain Posted: 14 Dec 2025

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Financial

  • Estimate: $24k - $30k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional
  • Arabic: Professional
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Position

About
The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions.

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Responsibilities

  • Helpdesk agent with Helpdesk and customer services experience of more than 4 years in the Health Care sector.
  • Provide 24/7 support for more than 9000 employees.
  • Proficient in both written and spoken Arabic & English languages.
  • Effective communication and problem-solving skills, including the ability to deal with difficult customers.
  • IT knowledge of computer hardware and software, along with documentation and knowledge base management.
  • Generate and maintain KPI reports for Helpdesk tickets.

Requirements

  • ITIL Foundation certification.
  • Health care system experience.
  • Customer service certificate.
  • Strong communication and reporting skills.

Terms and Conditions

  • Joining time frame: 15 - 30 days.
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