IT Helpdesk Agent

Unlock employer Manama, Bahrain Direct to Company 11 Dec 2025

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Financial

Estimate: $20k - $26k/yr*
Zero income tax location

Accessibility

Apply from abroad
Visa Provided

Requirements

Experience: Junior
English: Professional
Arabic: Professional

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Position

About
the company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions.

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Responsibilities

Helpdesk agent with customer service experience of more than 4 years in the healthcare sector.
Provide 24/7 support to over 9000 employees.
Generate and maintain KPI reports for Helpdesk tickets.
Create and maintain a knowledge base.
Efficiently deal with difficult customers and provide problem-solving solutions.

Requirements

Proficient in both written and spoken Arabic & English.
Effective communication skills.
IT knowledge of computer hardware and software.
Experience with documentation and knowledge bases.

Skills & Qualifications

ITIL Foundation certification.
Experience in Health Care systems.
Customer Service certificate.
Strong reporting skills.

Terms and Conditions

Joining time frame: 15 - 30 days.

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