IT Helpdesk Agent

About
the company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions.

Responsibilities

• Helpdesk agent with customer service experience of more than 4 years in the healthcare sector.
• Provide 24/7 support to over 9000 employees.
• Generate and maintain KPI reports for Helpdesk tickets.
• Create and maintain a knowledge base.
• Efficiently deal with difficult customers and provide problem-solving solutions.

Requirements

• Proficient in both written and spoken Arabic & English.
• Effective communication skills.
• IT knowledge of computer hardware and software.
• Experience with documentation and knowledge bases.

Skills & Qualifications

• ITIL Foundation certification.
• Experience in Health Care systems.
• Customer Service certificate.
• Strong reporting skills.

Terms and Conditions

• Joining time frame: 15 - 30 days.