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IT Helpdesk Agent

Unlock employer Manama, Bahrain Posted: 09 Dec 2025

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Financial

Estimate: $24k - $36k*
Zero income tax location

Accessibility

Office Only
Visa Provided

Requirements

Experience: Senior
English: Professional
Arabic: Professional

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Position

The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions.

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Responsibilities

Helpdesk agent with more than 4 years of experience in the healthcare sector.
Provide 24/7 support to over 9000 employees.
Proficient in both written and spoken Arabic & English language.
Effective communication skills and problem-solving abilities are essential.
Deal with difficult customers and possess IT knowledge of computer hardware and software.
Documentation and knowledge base management, including creating and maintaining a knowledge base.
Generate and maintain KPI reports for Helpdesk tickets.

Requirements

ITIL Foundation certification.
Experience with healthcare systems.
Customer service certificate.
Strong communication and reporting skills.

Terms and Conditions

Joining time frame: (15 - 30 days).
The selected candidates shall join the company - Bahrain and shall be deputed to one of the leading organizations in Bahrain.

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