IT Helpdesk Agent

Unlock employer Manama, Bahrain Direct to Company 19 Dec 2025

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Financial

Estimate: $12k - $18k/yr*
Zero income tax location

Accessibility

Office Only
Apply from abroad
Visa Provided

Requirements

Experience: Intermediate
English: Professional
Arabic: Professional

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Position

About
The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets:

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Responsibilities

Helpdesk agent with customer service experience of more than 4 years in the healthcare sector.
Provide 24/7 support to more than 9000 employees.
Proficient in both written and spoken Arabic & English languages.
Develop effective communication skills and utilize problem-solving and critical thinking.
Deal with difficult customers and possess IT knowledge of computer hardware and software.
Document and maintain a knowledge base, generating and maintaining KPI reports for helpdesk tickets.

Skills & Qualifications

ITIL Foundation certification.
Experience in healthcare systems.
Customer service certificate.
Strong communication and reporting skills.

Terms and Conditions
Joining time frame: 15 - 30 days.

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