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IT Helpdesk Agent

Unlock employer Manama, Bahrain Posted: 19 Dec 2025

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Financial

  • Estimate: $12k - $18k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Professional
  • Arabic: Professional
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Position

About
The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets:

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Responsibilities

  • Helpdesk agent with customer service experience of more than 4 years in the healthcare sector.
  • Provide 24/7 support to more than 9000 employees.
  • Proficient in both written and spoken Arabic & English languages.
  • Develop effective communication skills and utilize problem-solving and critical thinking.
  • Deal with difficult customers and possess IT knowledge of computer hardware and software.
  • Document and maintain a knowledge base, generating and maintaining KPI reports for helpdesk tickets.

Skills & Qualifications

  • ITIL Foundation certification.
  • Experience in healthcare systems.
  • Customer service certificate.
  • Strong communication and reporting skills.

Terms and Conditions
Joining time frame: 15 - 30 days.

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