IT Helpdesk Agent

About
The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets:

Responsibilities

• Helpdesk agent with customer service experience of more than 4 years in the healthcare sector.
• Provide 24/7 support to more than 9000 employees.
• Proficient in both written and spoken Arabic & English languages.
• Develop effective communication skills and utilize problem-solving and critical thinking.
• Deal with difficult customers and possess IT knowledge of computer hardware and software.
• Document and maintain a knowledge base, generating and maintaining KPI reports for helpdesk tickets.

Skills & Qualifications

• ITIL Foundation certification.
• Experience in healthcare systems.
• Customer service certificate.
• Strong communication and reporting skills.

Terms and Conditions
Joining time frame: 15 - 30 days.