IT Helpdesk Agent

About
The company is currently looking for an IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions.

Job Description

• Helpdesk agent with Helpdesk and customer services experience of more than 4 years in the healthcare sector.
• Provide 24/7 support to more than 9000 employees.
• Proficient in both written and spoken Arabic & English language with effective communication skills.
• Strong problem-solving and critical thinking abilities, including experience dealing with difficult customers.
• IT knowledge of computer hardware and software for effective troubleshooting.
• Responsible for documentation and maintaining a knowledge base.
• Generate and maintain KPI reports for Helpdesk tickets.

Requirements

• ITIL Foundation certification.
• Experience with healthcare systems.
• Customer service certificate.
• Strong communication and reporting skills.

Terms and Conditions

• Joining time frame: 15 - 30 days.