The company is the leading fintech platform in Saudi Arabia and the wider GCC region, dedicated to building a customer-centric financial super-app. The company serves millions of users and partners with notable brands including SHEIN, Jarir, noon, IKEA, and Amazon. The company is Saudi Arabia’s first fintech unicorn, backed by prominent investors, and operates from its headquarters in Riyadh, supported by additional regional and global offices.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are seeking an IT Helpdesk Engineer to join our team. In this role, you will be essential in supporting the company’s technology environment, ensuring a seamless and secure experience for team members across hardware, software, and collaboration tools. You will resolve technical issues, manage IT assets, and support new technology rollouts, contributing to a scalable and secure IT infrastructure.
You are a problem solver and an empathetic communicator who thrives in a fast-paced environment. You will take a hands-on approach to IT support while building strong foundations for a growing team. An interest in AI applications in IT support, such as using tools like ChatGPT and Google Gemini, to improve operations and reduce manual workloads is highly encouraged.
Responsibilities:
- Set up new hire computers and ensure appropriate systems access is available by their first day.
- Provide general helpdesk support for all company systems, including laptops, Google Workspace, Slack, video conferencing tools, and networked printers.
- Manage and support conferencing setups and virtual meeting platforms (Google Meet, Zoom, MS Teams).
- Administer enterprise software, manage user creation, access control, and identity management.
- Maintain IT hardware inventory and manage the procurement process of tech equipment.
- Lead IT onboarding sessions for new employees.
- Implement and optimize IT systems and processes for operational efficiency and data security.
- Drive the rollout and implementation of new tools, systems, and technologies.
- Manage vendor relationships, oversee licensing needs, and ensure efficient usage.
- Document IT-related activities and build internal knowledge bases.
Expertise Required:
- 2–4 years of IT helpdesk or IT support experience.
- Experience supporting Google Workspace, Slack, and standard business software applications.
- Familiarity with conferencing tools like Google Meet, Zoom, and MS Teams.
- Working knowledge of identity and access management best practices.
- Prior experience in IT hardware asset management and procurement.
- Strong communication skills and a customer-focused mindset.
- Experience in documenting IT processes and building help guides is a plus.
There are no specific language requirements mentioned for this role.
