IT Helpdesk Engineer

About
During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:

• Provide first and second level support to end users
• Escalate appropriate issues within the team as necessary
• Ensure adherence to service level agreements
• Perform housekeeping and network maintenance activities
• Deploy new PCs, laptops, software and peripheral equipment
• Research technical solutions in department-specific applications
• Remain courteous and patient with end users
• Work as part of a team to consistently achieve team targets

Leadership Capabilities

• Builds own understanding of our purpose and values; explores opportunities for impact
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business

Qualifications

• Bachelor's degree or diploma in information technology, computer engineering or a related field (or an equivalent combination of education and experience)
• Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
• The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
• Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
• Excellent customer service, interpersonal, communication and organizational skills, and the ability to multi-task are essential
• Ability to work under pressure and meet critical deadlines