IT Helpdesk Support Engineer

We are currently looking for an IT Helpdesk Support Engineer for our Qatar operations.

Requirements

• Bachelor’s degree in Computer Science, or a related field
• Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
• Minimum 2 years of hands-on experience with Microsoft Client and server platforms as a helpdesk technician
• Effective communication skills in both written and verbal forms
• Mandatory: Fluent Arabic & English speaker

Key Responsibilities

• Serving as the first point of contact for customers seeking technical assistance over the phone or email.
• Supporting users on a functional level by offering guidance on how to use systems and equipment.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Performing on-site installations and support.
• Installing and configuring Windows and other desktop software.
• Configuring and managing connectivity and storage.
• Maintaining Windows.
• Protecting devices and data.
• Deploying Windows client.
• Managing identity and access by creating and maintaining AD users.

Joining time frame
2 weeks (maximum 1 month)

Location
Doha, Qatar