As an IT Infrastructure Engineer, you will implement and maintain critical IT infrastructure at your home site, reporting to the IT Manager. You will work closely with business teams, colleagues, and remote support teams to deliver day-to-day support and meet operational needs. You will serve as an escalation point for IT Support Technicians and remote teams on technical issues. Your role will involve building technical depth across networking, systems administration, and infrastructure management.
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Key Responsibilities
- Implement and maintain IT infrastructure across software and hardware environments.
- Ensure networking and computing systems remain available during production hours.
- Maintain all IT equipment at optimum performance; meet departmental KPIs and SLAs.
- Configure and troubleshoot networking fundamentals: routers, switches, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP).
- Liaise with global SME teams for installation and maintenance of networking/server infrastructure per the company standards.
- Perform site audits to ensure adherence to the company IT and Health & Safety guidelines.
- Run site-level projects with business, fellow engineers, and remote support teams.
- Act as single point of contact for assigned projects; keep stakeholders informed.
- Create, review, and execute change management requests and project plans.
- Identify root causes of operational issues and process inefficiencies.
- Provide direction and support to IT Support Technicians on tickets and action items.
Requirements
- 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM).
- 2+ years of troubleshooting in a multi-user, high-availability environment.
- 2+ years of PC repair, troubleshooting, deployment, and liquidation.
- 1+ years of IT client, server, and network service delivery.
- 2+ years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP).
- 2+ years of corporate Windows, Mac, or Linux OS support.
- 2+ years of supporting a corporate network environment.
