IT Infrastructure Manager

Emirates Group is looking for a proactive and detail-oriented IT Infrastructure Manager to join our team in Pakistan. In this role, you will be responsible for ensuring that incident and operational management processes are understood, consistently followed, and continuously improved. You’ll work closely with Emirates Group IT teams based in Dubai to ensure minimal disruption to business operations and uphold service excellence.

You will also play a key role in ensuring compliance with departmental policies, maintaining operational discipline, and delivering a consistently high level of service to internal customers. This role involves performing trend analysis on recurring incidents, identifying improvement opportunities, and collaborating with IT teams in Dubai to drive process and product enhancements.

The candidate will champion Problem and Change Management practices, conduct end-user satisfaction surveys, and implement action plans to address service gaps. Additionally, they will be responsible for regularly reviewing and improving support procedures, coordinating with internal teams and external vendors, and ensuring full lifecycle management of IT assets in accordance with corporate policies. Strong communication skills, a proactive approach to problem-solving, and a commitment to service excellence are essential for success in this role.

Requirements

• Degree or Honours qualification (12+3 or equivalent)
• Minimum of 5 years of specialist technical experience within an IT operations-focused environment
• Strong background in airline systems, operations, and technology infrastructure
• Relevant industry-standard certifications such as ITIL, CCNA, or MCSE

Work Conditions
Competitive salary package aligned with market standards, along with attractive benefits and opportunities for career growth.