About the Role
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Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives. They may act as internal consultants and facilitators, providing guidance to deliver and perform operational activities. The main operational role includes providing expert support during the development of the company IT Infrastructure and networks delivery guidelines and standards, supervising project and installation plans, and supporting the delivery of IT Infrastructure and networks projects.
Key Responsibilities
- Capture the current company IT Infrastructure and Networks delivery framework, conduct benchmark and research on new IT delivery trends and standards, and develop company IT Infrastructure and Networks delivery guidelines and standards.
- Conduct requirement gathering sessions with stakeholders, consolidate and analyze business requirements, and develop comprehensive IT infrastructure & networks project plans (planning, execution, monitoring, closing).
- Align with IT Infrastructure and networks project stakeholders to manage the implementation of IT Infrastructure and networks solutions (software, hardware, servers' installation, backup, datacenter, disaster recovery), documenting all project information and lessons learned.
- Manage the installation of Infrastructure and networks components (e.g., routers, switches, load balancers) while documenting completed changes.
- Participate in testing and validation of infrastructure and network components, detecting and reporting issues to find appropriate solutions.
- Coordinate with relevant stakeholders to agree on corrective action plans, implement needed actions, and coordinate retesting and revalidation processes to ensure effectiveness.
- Ensure compliance with relevant policies, processes, and standard operating procedures for consistent workflow.
- Assist in resolving escalated problems and provide necessary support to junior team members for efficient operations.
- Escalate complex issues appropriately to ensure resolution.
- Train junior staff on various job activities to ensure knowledge transfer when applicable.
- Provide clear direction, prioritize tasks, assign and delegate responsibilities, and monitor workflow of subordinates and junior staff.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent is required.
- Experience: A minimum of 5 years of relevant experience.
Competencies
- Collaboration and Communication - Developing
- Customer Focus - Proficient
- Enablement of Change and Innovation - Developing
- Infrastructure Management - Advanced
- IT Change Management - Proficient
- IT Compliance - Advanced
- IT Systems Management - Advanced
- Professionalism - Proficient
- Project Management - Proficient
- Results Oriented - Proficient
- Vendor Management - Proficient
