We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server, and infrastructure issues.
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Responsibilities
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all the company policies and guidelines, specifically IT and Health & Safety.
- Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
- Overseeing IT project management by coordinating and watching over your team’s projects as they support technical task execution.
- Ensuring everyone in your team takes real IT ownership, ensuring effective reporting while working towards efficient internal customer satisfaction.
- Developing and managing the IT budget through its lifecycle and supporting the IT skill development of Fulfillment Center staff.
- Leading people, hours, and shifts, which includes staff and team scheduling.
- Inspiring continuous improvement of all IT team processes and initiatives to drive operational excellence.
