IT Manager

About the Role
This isn't just a role - it's a position within a global lifestyle powerhouse. At our organization, you'll operate at the crossroads of culture, entertainment, and commercial ambition, contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond.

The Opportunity
A platform for those who deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

• A fixed monthly salary of AED 10,000 (All Inclusive) offered as part of this exciting career opportunity.

Roles and Responsibilities
You take ownership and deliver with precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality. You will be focused, at all times, on delivering meaningful output.

• A proven track record of 4-5 years in a Senior Management Information Technology role in the Luxury Hospitality Industry.
• Strong knowledge of Information Technology Infrastructure, including servers, networks, telecommunications, security systems, and peripheral devices.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, Team Members, and stakeholders.
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the team to New Heights.
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience, even under pressure.
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Prioritises and fulfils Guest Incidents and Requests in accordance with ‘FIVE-Styled’ service standards.
• Captures and documents both Guest and Team Member Incidents and Requests, formally utilising the Support Desk Management System.
• Advocates for the Online Support Process, encouraging Team Members to utilise the efficient online platform for reporting Incidents and Service Requests.
• Collaborates closely with business users to Optimise Applications, seeking ways to Enhance Usage and develop Automated Business Processes to elevate the service offerings.
• Shares Information Technology Knowledge and Industry Trends with fellow team members, fostering a Culture of Continuous Learning and Development.
• Manages and Communicates the Team Schedule, ensuring an efficient allocation of resources to guarantee Optimal Support Coverage at all times.
• Assists in the Recruitment and Onboarding of IT Support Specialists, contributing to the development of a top-notch team.
• Conducts Performance Management Reviews, recognising and rewarding Exceptional Performance.
• Proactively Resolves Faults and Manages Service Delivery, meticulously recording Incidents, Service Requests, and Resolutions to maintain a seamless experience.
• Carefully Monitors Systems, both behind the scenes and guest-facing, taking Remedial Measures to ensure uninterrupted service.
• Keeps Abreast of the latest Technology Trends and Information Technology Services Concepts, ensuring the organization remains at the forefront of innovation.
• Develops Technical Training Plans for the Team, identifying and addressing Skills Gaps to ensure a next-level Information Technology support experience.
• Upholds Information Technology Policies within the team, ensuring Peers and Colleagues Comprehend the policies.
• Maintains Robust Governance and Change Management Protocols, ensuring meticulous Documentation and Approvals are obtained for all activities.
• Champions vigilant Information Technology Security best practices, conducting Awareness Sessions with the user community.
• Maintains an accurate Information Technology Inventory and Asset Repository, ensuring compliance with premium standards.
• Deploys Information Technology Equipment and Software securely into the network, adhering to Stringent Standards.
• Facilitates Vendor Management Initiatives, working closely with vendors to deliver boundary-breaking solutions on time and within budget.
• Project manages Information Technology Implementations, ensuring seamless integration and exceptional service delivery.
• Deputises in the absence of the Assistant Director of IT, representing excellence at all levels of operations.

What Success Looks Like
Be part of an organization that recognizes delivery and rewards growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards.

You Connect
You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand
In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It
You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver
Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business.

You Grow
You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.