We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team in Dubai, UAE, who keeps our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server, and infrastructure issues.
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Key Job Responsibilities
Your responsibilities will include but are not limited to:
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon policies and guidelines, specifically IT and Health & Safety.
- Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
- Overseeing your team’s projects to support technical task execution while ensuring effective reporting and internal customer satisfaction.
- Development and management of the IT budget through its lifecycle, and facilitating IT skill development of Fulfillment Center staff.
- Leading people, hours, and shifts, including staff and team scheduling.
- Inspiring continuous improvement of all IT team processes and initiatives and driving operational excellence within the Fulfillment department.
Basic Qualifications
- A technical Bachelor’s degree in a relevant discipline is necessary.
- Previous, relevant management experience in an operations or logistics environment as an IT Manager or IT Service Delivery Manager.
- Previous experience in Linux/Unix support and/or Microsoft Windows support.
- Networking knowledge, specifically LAN/WAN and wireless.
- Comfort with IT infrastructure, including data cabling and other fundamental aspects of computer facilities infrastructure.
- Previous experience of developing and managing IT budgets, including staff, hardware, and software.
- Effective project management skills with the ability to deal with various levels of seniority.
- Strong analytical skills and validated problem-solving ability.
- Occasional travel may be required.
Preferred Qualifications
- A Master’s degree in a relevant discipline is a nice-to-have.
- Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
- CISCO experience and certifications.
- Certifications in Unix/Linux System support and/or Microsoft Windows system support.
- Telecom knowledge, including VOIP/SIP and mobile technologies.
- Previous help desk or technical support experience, and previous Service Delivery and Service Level Management experience.
- ITIL and Prince2 certifications would be advantageous.
- Willingness to develop skills needed to support specific Fulfillment Center Automated Systems.
- Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
