About the Role
Leads IT service delivery, infrastructure, systems, projects, and technology governance within the approved remit. Ensures services are secure, reliable, cost-effective and aligned with organisational priorities.
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Key Responsibilities
- Develop and execute IT plans, roadmaps, budgets and service priorities aligned with business requirements.
- Lead and develop IT personnel; allocate resources, set performance expectations and establish effective operational practices.
- Oversee the agreed IT scope, which may include infrastructure, end-user support, applications, cloud services, vendors and cybersecurity coordination.
- Manage service performance, incident escalation, problem management, change control, asset lifecycle and continuous improvement.
- Coordinate technology projects, procurement, vendor relationships, contracts and service-level expectations.
- Maintain IT policies, risk registers, audit readiness, business continuity and disaster-recovery arrangements in coordination with relevant stakeholders.
Requirements
Essential Requirements
- Demonstrated experience leading IT operations, infrastructure, end-user support, security coordination and vendor management for a multi-site UAE enterprise.
- Experience managing people, budgets, vendors, projects and service-delivery performance.
- Broad understanding of infrastructure, networks, identity, enterprise applications, cloud services and cybersecurity governance.
- Ability to translate operational needs into priorities, policies and clear reporting for senior management.
- Strong leadership, stakeholder management, decision-making and communication skills.
Preferred / Additional Qualifications
- ITIL, PMP / PRINCE2, COBIT, cloud or security qualifications relevant to the confirmed scope.
- Experience in government, defence, critical infrastructure or highly controlled environments, if applicable.
