About
We are the company; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products.
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Responsibilities
- Ensure that IT maintenance work and troubleshooting is carried out to a high standard and follows all company policies and guidelines, specifically IT and Health & Safety.
- Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
- Develop and manage the IT budget throughout its lifecycle.
- Inspire continuous improvement of all IT team processes and initiatives, driving operational excellence.
- Coordinate and oversee your team’s projects as they support technical task execution, ensuring effective reporting while working towards efficient, internal customer satisfaction.
- Encourage, support, and facilitate IT skill development of Fulfillment Center staff.
- Manage staff scheduling, including hours and shifts.
Preferred Qualifications
- A Master’s degree in a relevant discipline is a nice-to-have.
- An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
- CISCO experience and certifications, as well as certifications in Unix/Linux System support and/or Microsoft Windows system support.
- Telecom knowledge, including VOIP/SIP and mobile technologies.
- Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience.
- ITIL and Prince2 certifications would be advantageous.
- Willingness and ability to develop the skills needed to support specific Fulfillment Center Automated Systems.
- Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
