IT Manager

About
We are the company; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products.

Responsibilities

• Ensure that IT maintenance work and troubleshooting is carried out to a high standard and follows all company policies and guidelines, specifically IT and Health & Safety.
• Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Develop and manage the IT budget throughout its lifecycle.
• Inspire continuous improvement of all IT team processes and initiatives, driving operational excellence.
• Coordinate and oversee your team’s projects as they support technical task execution, ensuring effective reporting while working towards efficient, internal customer satisfaction.
• Encourage, support, and facilitate IT skill development of Fulfillment Center staff.
• Manage staff scheduling, including hours and shifts.

Preferred Qualifications

• A Master’s degree in a relevant discipline is a nice-to-have.
• An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
• CISCO experience and certifications, as well as certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Telecom knowledge, including VOIP/SIP and mobile technologies.
• Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• Willingness and ability to develop the skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.