IT Manager

Unlock employer Riyadh, Saudi Arabia Direct to Company 20 Nov 2025

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Financial

Estimate: $90k - $120k*
Zero income tax location

Accessibility

Office Only
Apply from abroad
Visa Provided

Requirements

Experience: Unspecified
English: Professional

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Position

About
We are the company; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products.

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Responsibilities

Ensure that IT maintenance work and troubleshooting is carried out to a high standard and follows all company policies and guidelines, specifically IT and Health & Safety.
Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
Develop and manage the IT budget throughout its lifecycle.
Inspire continuous improvement of all IT team processes and initiatives, driving operational excellence.
Coordinate and oversee your team’s projects as they support technical task execution, ensuring effective reporting while working towards efficient, internal customer satisfaction.
Encourage, support, and facilitate IT skill development of Fulfillment Center staff.
Manage staff scheduling, including hours and shifts.

Preferred Qualifications

A Master’s degree in a relevant discipline is a nice-to-have.
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
CISCO experience and certifications, as well as certifications in Unix/Linux System support and/or Microsoft Windows system support.
Telecom knowledge, including VOIP/SIP and mobile technologies.
Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience.
ITIL and Prince2 certifications would be advantageous.
Willingness and ability to develop the skills needed to support specific Fulfillment Center Automated Systems.
Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.

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