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IT Manager

Unlock employer Riyadh, Saudi Arabia Posted: 20 Nov 2025

Financial

  • Estimate: $90k - $120k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Unspecified
  • English: Professional

Position

About
We are the company; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products.

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Responsibilities

  • Ensure that IT maintenance work and troubleshooting is carried out to a high standard and follows all company policies and guidelines, specifically IT and Health & Safety.
  • Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
  • Develop and manage the IT budget throughout its lifecycle.
  • Inspire continuous improvement of all IT team processes and initiatives, driving operational excellence.
  • Coordinate and oversee your team’s projects as they support technical task execution, ensuring effective reporting while working towards efficient, internal customer satisfaction.
  • Encourage, support, and facilitate IT skill development of Fulfillment Center staff.
  • Manage staff scheduling, including hours and shifts.

Preferred Qualifications

  • A Master’s degree in a relevant discipline is a nice-to-have.
  • An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
  • CISCO experience and certifications, as well as certifications in Unix/Linux System support and/or Microsoft Windows system support.
  • Telecom knowledge, including VOIP/SIP and mobile technologies.
  • Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience.
  • ITIL and Prince2 certifications would be advantageous.
  • Willingness and ability to develop the skills needed to support specific Fulfillment Center Automated Systems.
  • Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
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