IT Manager

We are the company; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products.

Responsibilities

• Ensure that IT maintenance work and troubleshooting is carried out to a high standard and follows all the company policies and guidelines, specifically IT and Health & Safety.
• Lead the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Oversee team projects as they support technical task execution while ensuring effective reporting and internal customer satisfaction.
• Develop and manage the IT budget throughout its lifecycle while encouraging IT skill development of Fulfillment Center staff.
• Schedule staff and team shifts; inspire continuous improvement of all IT team processes and initiatives to drive operational excellence.

Preferred Qualifications

• A Master’s degree in a relevant discipline.
• Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
• CISCO experience and certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Telecom knowledge, including VOIP/SIP as well as mobile technologies.
• Previous help desk/technical support experience and/or previous Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• Willingness to develop skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.