About the Role
The IT Manager position is located on Ocean Cay, Bahamas, serving as the private island reserve for the company. This role focuses on the seamless implementation, updates, and maintenance of IT processes and functions specifically tailored for the island. Accommodation is provided for staff on the island.
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Your Impact
As an IT Manager, you will:
- Support the implementation and maintenance of IT processes for Ocean Cay.
- Oversee end-to-end ship-to-shore technologies while ships are docked at Ocean Cay.
- Troubleshoot and respond to outages or failures that occur, including on embarkation and disembarkation days.
- Assist in planning contingency measures for IT operations on the island.
- Work with IT and business management to gather requirements for IT service programs, including crisis recovery.
- Ensure effective communication between IT Operations, Ocean Cay Operations, and ship operations, particularly when it affects ship schedules.
- Maintain strong relationships with vendors supporting infrastructure, hardware, and networking at Ocean Cay.
- Provide reports to IT management regarding facility preparedness and IT service support viability.
- Regularly update senior IT management on the current status of operations through real-time communication and periodic reports.
- Collaborate in managing documentation for internal processes effectively.
Your Journey So Far
To be successful, you should have:
- Certifications such as Microsoft and/or Linux, Security+, Network+, CISCO CCNA or similar.
- A Bachelor’s degree in Computer Science, Computer Engineering, or a related field from a recognized institution.
- Preferred experience within cruise or hospitality operations.
- Basic understanding of ship-to-shore networking; IT infrastructure and networking.
- Knowledge of Microsoft Active Directory Domains and IT monitoring tools.
- Familiarity with network infrastructure, topology, and back-end architecture.
- Skills to maintain the island’s network and Wi-Fi infrastructure, ensuring redundancy.
- Proficiency in PC and MAC hardware, peripherals, software, and operating systems.
- Experience in resolving office application issues, including the Office365 suite and various productivity tools.
- Willingness and ability to live on the island for specific periods.
- Flexibility in scheduling to accommodate ship operations on weekends and off-hours.
Your Essentials
- Ability to live on the island for specific periods.
- Flexible scheduling to accommodate the operational needs during weekends and off-hours.
Our Commitment
We are dedicated to fostering an inclusive environment that values diverse perspectives and inspires every individual to feel respected and empowered. Our commitment entails taking meaningful actions that create a long-lasting positive impact on our guests, employees, and the planet.
Ready to turn your passion into something extraordinary? Join us at the company, where new opportunities await!
