About the Role
Reliable hardware and seamless software are at the heart of the day-to-day experience. To deliver a truly first-class service, we need an IT Manager capable of installing new systems, boosting security, and setting exceptional standards. This role is crucial in ensuring that our teams have all the tools and resources they need to make a difference, right at their fingertips.
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A Little Taste of Your Day-to-Day
Every day is different, but you’ll mostly be:
- Being our primary contact for servicing our computer hardware, ensuring systems are installed properly and working efficiently while regularly reporting back to the GM, Director of Finance and Business Support, and Area IT Leader.
- Keeping up to date with all our approved systems and technology – from LAN to POS.
- Maintaining hardware and software performance, digital and physical security standards, and evaluating vendor proposals.
- Passing on your expertise to the hotel team by running knowledge sharing and training sessions.
- Safeguarding our IT infrastructure against cyber threats.
What We Need From You
- Diploma or Vocational Certificate in Computer Science or IT or a related field.
- 4 years of related experience with computer setup and troubleshooting.
- Working knowledge of networks, operating systems, and databases.
- Strong analytical and problem-solving skills.
- Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
- Great communication skills.
- A team player who is proactive, responsible, hardworking, and able to work under pressure.
What You Can Expect From Us
We give our people everything they need to succeed. With a competitive salary that rewards all your hard work, we offer a wide range of benefits designed to help you live your best work life – including:
- A full uniform.
- Impressive room discounts.
- Some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
We give every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We understand that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
