About the Role
This position contributes general knowledge and skills in technology to provide first- and some second-level support, including repairs, installations, and maintenance of systems for designated property/properties. The role operates within well-established guidelines to complete routine tasks and is responsible for performing repairs, installations, and maintenance for property-based systems with a focus on sophisticated technology equipment/processes.
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Candidate Profile
Education and Experience
Required:
- High school diploma or GED; 2-4 years of experience in the Information Technology or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Information Technology, or a related major; 2 years of experience in a related professional area.
Preferred:
- System-related professional certifications desired.
Core Work Activities
Managing Technology Needs within Budget Targets
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that property/properties are in compliance with appropriate company Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed related to personal computers, telecommunications, and local servers/networks; processes invoices for property/properties.
- Conducts periodic inventories of applications and hardware; prepares reports as requested.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
- Provides customer service to associates at dedicated property/properties.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.
Verifying Client Technology Needs are Met
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates support for all company approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
- Supports guest and associate internet access requirements.
- Escalates problems as appropriate through direct supervisor, CLS IT Field and/or company IT resources.
- Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
- Moves/adds/changes PCs/peripherals; migrates data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support.
- Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
- Supports unit infrastructure (servers, switches, routers, APs, etc.) and engages appropriate company IT and/or Vendor resources.
- Assists in creating and maintaining a secure server environment. Performs server backups and routine preventative maintenance.
- Pulls through support for corporate, regional, and property initiatives.
