IT Manager (Saudi Only)

About the Role

The company is seeking a hands-on, forward-thinking IT Manager to own and modernize our internal technology ecosystem. This role focuses on building internal tools and leveraging agentic AI (AI coding agents, LLM-powered workflows, and autonomous agents) to design, develop, and manage technology that fits our company’s needs perfectly. We aim to minimize third-party software usage, opting for internal solutions when appropriate.

You will lead a small IT team by example, overseeing the direction while also being involved in hands-on tasks such as configuring firewalls, writing integrations, and deploying internal tools. Collaboration with various departments like People (HR), Finance, and Legal to proactively identify and address inefficiencies will be key, especially concerning onboarding, offboarding, and asset management.

Key Responsibilities

Agentic AI and Internal Tooling

• Lead the implementation of agentic AI and AI coding tools to create internal applications, automations, and integrations instead of acquiring new software.
• Conduct build-vs-buy assessments for new tool requests and existing SaaS renewals, replacing paid solutions with internally developed ones where cost, complexity, or vendor lock-in can be reduced.
• Design, deploy, and maintain AI agents and workflows to minimize repetitive tasks across IT, HR, Finance, and operations.
• Treat internal tools as products: gathering requirements, iterating, documenting, monitoring, and enhancing them continuously.
• Establish standards for the security, review, version control, and maintenance of AI-built tools to ensure reliability as the company expands.

Asset Management

• Oversee the complete lifecycle of company assets (including laptops, peripherals, network gear, licenses, and software) from procurement through recovery and disposal.
• Develop and maintain a single, accurate database of assets, detailing ownership, location, condition, warranty, and history.
• Handle asset logistics for a remote, multi-country workforce, including shipping, collection, and secure recovery of devices.
• Collaborate with Finance on asset purchasing, budgeting, capitalization, depreciation, and conduct regular audits.
• Manage device enrollment, configuration, and security via Mobile Device Management (MDM), including capabilities for remote lock and wipe.
• Monitor software licenses and SaaS subscriptions to reclaim unused licenses and reduce waste.

Cross-Department Operational Efficiency

• Collaborate proactively with People, Finance, Legal, Security, Engineering, and other teams to identify opportunities for automation and simplification by mapping their processes.
• Ensure a fully automated onboarding process: account creation, access provisioning, device setup, and day-one readiness, working closely with HR and hiring managers.
• Create and maintain an automated offboarding procedure ensuring same-day access revocation, data transfer, and asset retrieval in coordination with HR and Finance.
• Automate workflows such as approvals, reporting, procurement requests, and support across departments.
• Define and report on operational metrics (like onboarding time, offboarding completion, asset recovery rates, SaaS expenditure, and ticket volumes) to drive ongoing improvements.

Infrastructure, Identity, and Security

• Manage the company's internal IT systems, SaaS applications, identity and access protocols, and overall technology operations.
• Set up, maintain, and troubleshoot network infrastructure including firewalls, routers, switches, and Wi-Fi access points.
• Diagnose and resolve connectivity issues related to firewalls, internet, and network services, coordinating with ISPs and vendors as necessary.
• Oversee identity and access management strategies, encompassing SSO, MFA, RBAC, and automated provisioning and deprovisioning.
• Work alongside Security and Data Protection to ensure internal systems adhere to both company policies and relevant regulations (e.g., Saudi PDPL).
• Maintain documentation and monitor operational reliability of office infrastructure and internal systems.

Team Leadership

• Lead, mentor, and develop the IT team by establishing clear priorities, standards, and accountability measures.
• Demonstrate a hands-on approach in daily technical operations while modeling the expected automation-first and build-first mindset.
• Enhance team capabilities in agentic AI tools and contemporary automation techniques.

Requirements

• Minimum of 6 years of experience in IT, systems engineering, network administration, or a related technical field, with at least 2 years in a management capacity.
• Proven experience leading by example, managing a team while remaining engaged in hands-on technical work.
• Demonstrated proficiency in IT asset management including lifecycle oversight, inventory controls, MDM, audits, and collaboration with Finance. Experience with remote teams is highly advantageous.
• Hands-on experience with agentic AI or AI coding tools (like Claude Code, Cursor, GitHub Copilot) to create functional internal tools rather than just experimentation.
• Familiarity with AI APIs, LLMs, and crafting AI agents or workflows.
• Track record of replacing third-party tools with internal solutions, yielding measurable cost or efficiency benefits.
• Experience in designing and executing automated onboarding and offboarding processes in cooperation with HR and Finance teams.
• Strong scripting skills in languages like Python, JavaScript/TypeScript, PowerShell, or similar.
• Practical experience with APIs, webhooks, OAuth, SSO, and system integrations.
• Experience with automation platforms such as n8n, Make, Zapier, or Workato.
• Networking experience in configuring and addressing issues related to firewalls, routers, switches, Wi-Fi, and business internet connections.
• Solid grasp of identity management, cybersecurity, and access control principles.
• Excellent communication skills and ability to collaborate effectively with non-technical stakeholders across various departments.

Ideal Candidate
You possess the mindset of an IT Manager, Systems & Network Engineer, AI-native builder, and Internal Product Owner.
When asked for a new tool, your first inquiry is:
“Can we build this ourselves, quickly and securely, using AI?”
When observing a manual process, you question:
“Why are we doing this manually, and how can we automate it?”
You take the initiative to collaborate with departments like HR or Finance to deliver innovative solutions rather than waiting for problems to be presented.
You lead your team from the front, balancing strategic planning with hands-on execution, whether it’s collaborating on a roadmap with Finance, shipping an internal tool, or troubleshooting office connectivity issues.

Success in This Role
Your performance will be evaluated based on:

• Accuracy and readiness of asset records, ensuring high device recovery rates and minimal losses.
• Efficient, fully automated onboarding and offboarding processes, including prompt access termination on the final workday.
• Decreased SaaS spending through the development of internal tools and reclaimed licenses.
• Active utilization of meaningful internal tools and AI agents across departments.
• Observable efficiency improvements for HR, Finance, and other teams stemming from proactive process enhancements.
• Reliable and secure office network and internet capabilities.
• Strong governance over identity, access, and security within internal systems.
• A skilled and motivated IT team that embraces the build-first, AI-first philosophy.