IT Manager (Saudi Only)

About the Role
The company is looking for a hands-on, forward-thinking IT Manager to own and modernize our internal technology ecosystem.
This is not a traditional IT support role, and it is not a role for someone whose first instinct is to buy another SaaS tool. Our default is to build before we buy: we want someone who uses agentic AI (AI coding agents, LLM-powered workflows, and autonomous agents) to design, build, and run internal tools that fit exactly how the company works. We buy third-party software only when building clearly doesn’t make sense.
You will lead a small IT team by example. You set the direction, but you are also the person who configures the firewall, writes the integration, and ships the internal tool yourself. You will work proactively with People (HR), Finance, Legal, and every other relevant department to find inefficiencies before anyone reports them, especially across onboarding, offboarding, and the full lifecycle of company assets.

Key Responsibilities
Agentic AI and Internal Tooling

• Lead the use of agentic AI and AI coding tools to build internal applications, automations, and integrations in place of new third-party subscriptions wherever practical.
• Run a build-vs-buy assessment for every new tooling request and for existing SaaS renewals. Replace paid tools with internally built solutions where that reduces cost, complexity, or lock-in.
• Design, deploy, and maintain AI agents and AI-powered workflows that remove repetitive work across IT, HR, Finance, and operations.
• Treat internal tools as products: gather requirements from internal users, ship iteratively, document, monitor, and keep improving them.
• Set standards for how internal AI-built tools are secured, reviewed, version-controlled, and maintained so they remain reliable as the company grows.

Asset Management

• Own the full lifecycle of company assets (laptops, peripherals, network equipment, licenses, and other hardware and software) from procurement and receipt through assignment, maintenance, repair, recovery, and disposal.
• Build and maintain a single, accurate source of truth for all assets, with clear ownership, location, condition, warranty, and assignment history.
• Manage asset logistics for a fully remote, multi-country workforce, including shipping, collection, and secure recovery of devices from departing employees.
• Work with Finance on asset purchasing, budgeting, capitalization, depreciation, and reconciliation, and run regular asset audits.
• Manage device enrollment, configuration, and security through MDM, including remote lock and wipe when needed.
• Track software licenses and SaaS seats, reclaim unused licenses, and eliminate waste.

Cross-Department Operational Efficiency

• Proactively partner with People, Finance, Legal, Security, Engineering, and other teams to map their processes and identify opportunities for automation and simplification, without waiting to be asked.
• Own an end-to-end, automated onboarding experience: account creation, access provisioning, device preparation and delivery, and day-one readiness, coordinated with HR and hiring managers.
• Own a reliable, automated offboarding process: same-day access revocation, data handover, asset recovery, and license reclamation, coordinated with HR and Finance.
• Automate approvals, reporting, procurement requests, and support workflows across departments.
• Define and report on operational metrics (time to onboard, offboarding completion, asset recovery rate, SaaS spend, ticket volume) and use them to drive continuous improvement.

Infrastructure, Identity, and Security

• Own and manage the company's internal IT systems, SaaS applications, identity, access, networks, and technology operations.
• Set up, maintain, and troubleshoot office network and internet infrastructure, including firewalls, routers, switches, Wi-Fi access points, and fiber connectivity.
• Diagnose and resolve firewall, internet, fiber, LAN, DNS, DHCP, and Wi-Fi issues, coordinating with ISPs and vendors when required.
• Manage identity and access practices, including SSO, MFA, RBAC, and automated provisioning and deprovisioning.
• Work closely with Security and Data Protection to keep internal systems compliant with company policies and applicable regulations (such as Saudi PDPL).
• Maintain documentation, monitoring, and operational reliability across internal systems and office infrastructure.

Team Leadership

• Lead, mentor, and grow the IT team, setting clear priorities, standards, and accountability.
• Lead by example: stay hands-on in day-to-day technical work, and model the automation-first, build-first mindset you expect from the team.
• Upskill the team on agentic AI tools and modern automation practices.

Requirements

• 6+ years of experience in IT, systems engineering, network administration, business systems, or a related technical role, including at least 2 years managing a team.
• A track record of leading by example: you have managed people while remaining hands-on with infrastructure, scripting, and integrations.
• Proven, hands-on experience in IT asset management, including lifecycle management, inventory systems, MDM, audits, license management, and coordination with Finance. Experience managing assets for remote or distributed teams is a strong plus.
• Demonstrated experience using agentic AI or AI coding tools (such as Claude Code, Cursor, GitHub Copilot, or similar) to build working internal tools, not just experimenting with them.
• Experience with AI APIs, LLMs, and building AI agents or AI-powered workflows.
• Examples of replacing or avoiding third-party tools by building internal solutions, with measurable cost or efficiency results.
• Experience designing and running automated onboarding and offboarding processes in partnership with HR and Finance.
• Strong scripting ability in Python, JavaScript/TypeScript, PowerShell, or similar.
• Hands-on experience with APIs, webhooks, OAuth, SSO, and system integrations.
• Experience with workflow automation platforms such as n8n, Make, Zapier, or Workato.
• Hands-on networking experience configuring and troubleshooting firewalls, routers, switches, Wi-Fi networks, and business internet and fiber connections.
• Solid understanding of identity management, cybersecurity, and access controls.
• Strong communication skills and the ability to work with non-technical stakeholders across departments.

Ideal Candidate
You combine the mindset of an IT Manager, a Systems & Network Engineer, an AI-native builder, and an Internal Product Owner.
When someone asks for a new tool, your first question is:
“Can we build this ourselves, quickly and securely, with AI?”
When you see a manual process, you ask:
“Why are we doing this by hand, and how do we automate it?”
You don’t wait for HR or Finance to come to you with a problem. You go to them with a better way of working.
You lead your team from the front. You can spend the morning planning next quarter’s roadmap with the Finance team, the afternoon shipping an internal tool with an AI coding agent, and still be the one who figures out why the office Wi-Fi is down and gets everyone back online.

Success in This Role
Success will be measured by:

• Accurate, audit-ready asset records with high device recovery rates and minimal asset loss.
• Fast, fully automated onboarding and offboarding, with access revoked on the last day without exception.
• Reduced SaaS spend through internally built tools and reclaimed licenses.
• Meaningful internal tools and AI agents in active use across departments.
• Measurable efficiency gains for HR, Finance, and other teams from proactive process improvements.
• Reliable and secure office network and internet connectivity.
• Strong identity, access, and security governance across internal systems.
• A capable, motivated IT team that shares the build-first, AI-first mindset.