IT Manager - Services

About the Job:
The IT Manager - Services is responsible for managing the delivery of IT services, including infrastructure, applications, and user support, to ensure business continuity. Key responsibilities include monitoring service performance against SLAs, identifying gaps, and implementing corrective actions. The role involves collaboration with IT planning and business stakeholders to align services with evolving business needs, leading ITIL-based service management practices (Incident, Problem, Change, and Release Management), and overseeing contracts and relationships with external vendors and service providers. The IT Manager will also drive the adoption of automation and self-service initiatives for operational efficiency and manage the IT Service Desk to ensure high customer satisfaction.

Technical Competencies:

• Strong expertise in IT Service Management (ITSM) frameworks, preferably ITIL certified.
• Proven ability to manage large-scale IT operations and support environments.
• Proficient in tools such as ServiceNow or equivalent ITSM platforms.
• Strong understanding of infrastructure, cloud, and enterprise application environments.

Qualifications, Experience and Skills:

• Essential Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Desirable Qualification: ITIL Certification, PMP, or equivalent service management credentials.
• Experience: Minimum of 8–10 years in IT service management with at least 3 years in a managerial role.

Language Requirements:
(If applicable, please include any specific language requirements here.)

DP World is committed to transforming and integrating its businesses to create more efficient end-to-end supply chain solutions and investing in innovation to push the sector towards better trade practices. The company aims to build a culture of respect, support, and empowerment for all employees, recognizing that diversity and inclusion drive innovation and growth.