IT NETWORK TECHNICIAN

About the Role
The IT Network Technician plays a crucial role in the installation, maintenance, and troubleshooting of technical infrastructure and networking solutions. The position demands hands-on experience with both copper and fiber-optic cabling across various environments, including data centers and user workstations. This role is integral to ensuring the reliability and performance of network systems and offers opportunities for working independently and with various technical teams and stakeholders.

Key Responsibilities

• Install, maintain, test, label, and document copper and fiber-optic cabling across data centers, IDF rooms, and user workstations.
• Perform CAT6 cable termination and crimping, fiber-optic splicing, testing, and connectivity verification.
• Install, connect, configure, and troubleshoot switches, routers, servers, PCs, IP phones, printers, IPTV set-top boxes, and related peripherals.
• Diagnose and resolve Layer 1 connectivity issues involving cables, ports, patch panels, connectors, and network devices.
• Monitor servers, networks, and IT infrastructure to ensure availability, performance, and reliable operation.
• Support LAN, WAN, TCP/IP, VLAN, and VPN connectivity and use network monitoring tools to identify faults.
• Maintain data center and IDF cabling according to passive cabling standards and approved documentation practices.
• Support server installation, rack-and-stack activities, test environment setup, and modification of existing equipment configurations.
• Inspect and provide basic technical support for UPS systems, including DC UPS equipment.
• Maintain accurate maintenance schedules, repair logs, fault records, cable documentation, and equipment configuration details.
• Maintain an updated inventory of IT assets, including switches, routers, servers, IP phones, IPTV devices, and other infrastructure components.
• Identify shortages of computer, network, and cabling equipment and report requirements to the concerned authority.
• Apply IT security principles, safety procedures, and industry best practices while performing technical activities.
• Work independently and coordinate effectively with technical teams, users, vendors, and project stakeholders.

Requirements

• Diploma in Information Technology, Computer Networking, Electronics, or a related technical discipline.
• Minimum five years of experience as an IT Network Technician, Network Support Technician, or in a similar role.
• Strong knowledge of computer systems, network infrastructure, data centers, and IDF room environments.
• Hands-on experience with copper and fiber-optic cabling, including CAT6 crimping, termination, testing, labeling, and fiber splicing.
• Proficiency in troubleshooting hardware, software, and Layer 1 network connectivity issues.
• Working knowledge of TCP/IP, LAN, WAN, VLANs, VPNs, routers, switches, and network monitoring tools.
• Experience installing and troubleshooting servers, PCs, printers, IP phones, IPTV devices, and other IT peripherals.
• Good knowledge of passive cabling standards and structured cabling documentation.
• Familiarity with UPS systems, including DC UPS systems.
• Understanding of IT security principles and infrastructure best practices.
• Ability to maintain equipment inventories, maintenance schedules, repair logs, and technical documentation.
• Ability to work independently and collaboratively within a technical team.
• Excellent verbal communication and interpersonal skills.
• High proficiency in English; Arabic language skills are an advantage.
• CompTIA A+, CCNA, Microsoft, fiber-optic, or other relevant IT certifications are preferred.