About the Role
At the heart of our operations in the Middle East, the IT On-Site Support (OSS) team is pivotal in ensuring productivity across various projects. We are seeking a self-driven IT On-Site Support Engineer to be our IT representative in Qatar, responsible for providing robust IT support primarily at the Jaidah Square office in Doha and various project offices throughout Qatar. This role is diverse and hands-on, where you will handle tasks ranging from laptop repairs and setting up new starters to supporting meeting-room events. You will collaborate directly with project managers and office leaders.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
On-site support and user experience
- Provide level 1.5 and level 2 support in person, remotely, and by phone for desktops, laptops, mobile devices, peripherals, Windows, Microsoft 365, approved business applications, networks, and collaboration tools.
- Resolve incidents and requests within agreed service levels. When escalation is needed, pass on issues with full context.
- Prioritize support for senior leaders and critical project users.
Project office support
- Support Qatar project offices through scheduled visits and on-demand call-outs.
- Set up new project offices and site locations, and decommission them when they close.
- Troubleshoot site connectivity and collaborate with local internet providers and vendors.
Onboarding, offboarding and device lifecycle
- Prepare, image, deploy, refresh, and decommission devices according to global standards.
- Conduct IT inductions to ensure new joiners are productive from day one.
- Recover equipment and approved data from departing employees.
- Manage warranty repairs and vendor activity.
Assets and inventory
- Maintain accurate stock and asset records in the CMDB (configuration management database).
- Reconcile physical stock, raise replenishment requests, and assist with audits.
Workplace technology
- Support meeting rooms, audio-visual equipment, Microsoft Teams Rooms, printers, and shared office equipment.
- Carry out regular meeting-room health checks.
Stakeholder management
- Serve as the local IT contact for Qatar office management, project teams, procurement, and HR.
- Translate business needs into IT requests and service improvements while coordinating with the IT Business Partner.
- Keep the Middle East OSS Team Leader informed about service risks, escalations, and upcoming demands.
Service discipline and security
- Accurately record all work in ServiceNow, adhering to ITIL-based processes.
- Apply information-security controls and support legal-hold and privileged-access requests.
- Write and update knowledge base articles to enhance first contact resolution rates.
Hands-on support for projects and infrastructure
- Act as the on-site "hands and eyes" for infrastructure and network teams during changes, major incidents, and continuity tests.
Qualifications
- A degree or diploma in Information Technology, Computer Science, or a related field.
- 3–5 years of hands-on IT support experience in an enterprise environment, preferably in deskside or on-site support.
- Strong knowledge of Windows 10/11, Microsoft 365, and basic Active Directory and Intune.
- Good working knowledge of networking basics (DNS, DHCP, Wi-Fi, VPN) and hardware diagnostics.
- Experience with an IT service management tool, preferably ServiceNow.
- Ability to work independently as the sole IT representative on site, demonstrating good judgment on escalation.
- Excellent spoken and written English, with the ability to communicate technical issues in plain language.
- Willingness to travel regularly to project offices across Qatar and occasionally to other Middle East offices.
- Must be based in Qatar or able to relocate.
