We are seeking an experienced IT Operations Administrator to manage and support day-to-day IT operations, end-user services, and infrastructure administration within a fast-paced enterprise environment. The successful candidate will be responsible for delivering high-quality technical support, maintaining IT assets and configuration records, administering core Microsoft services, and ensuring systems remain secure, compliant, and consistently available. The role requires strong hands-on technical ability, adherence to ITIL service management practices, and a customer-focused approach to supporting business users.
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Location: Sharjah Emirate, United Arab Emirates
Work Conditions: On-site, Contract
Key Responsibilities:
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End-User & On-Site Support:
- Provide L1/L2 support for desktops, laptops, printers, scanners, IP telephony (VOIP), mobile devices, tablets, and audio-visual equipment.
- Install, configure, and deploy end-user hardware and standard licensed software, including OS imaging and mass deployment.
- Diagnose and resolve hardware, software, and connectivity issues across multiple platforms.
- Support meeting rooms, digital signage, and AV/conferencing solutions.
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System & Directory Administration:
- Administer Active Directory, manage Microsoft 365, and support file and print servers.
- Apply security upgrades, patches, and updates across all workstations.
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IT Asset & Vendor Management:
- Manage the full IT asset lifecycle, conducting periodic audits and liaising with suppliers for procurement.
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Security, Service Management & Documentation:
- Support endpoint security solutions and manage incidents and service requests within agreed SLA thresholds.
- Prepare technical documentation and contribute to service improvement initiatives.
Required Qualifications & Experience:
- Minimum 5+ years of experience in IT operations or systems administration, preferably within large enterprise or government environments.
- Strong hands-on experience with Windows OS, Microsoft 365, Active Directory, and endpoint management tools.
- Working knowledge of networking fundamentals.
Technical Skills:
- Operating Systems: Windows 10/11, Windows Server, macOS, Linux (basic), iOS/Android.
- Microsoft Stack: Microsoft 365 administration, Active Directory, Intune, SCCM.
- ITSM/ITAM Tools: Jira, ServiceNow, BMC Remedy.
- Security: Antivirus/anti-malware solutions.
Certifications:
- ITIL Foundation (v4 preferred).
- Microsoft Certified: MCSE / MCSA (Windows Server, Office 365) or equivalent.
Educational Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Electronics & Communications Engineering, or a related discipline.
Key Competencies & Soft Skills:
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication skills and customer-service orientation.
- Ability to manage multiple priorities and work under pressure.
Language Requirements: Fluency in English; Arabic language skills are an advantage.
