DXC Technology is seeking an experienced IT Operations Analyst I specializing in Image Creation and Packaging. The ideal candidate will possess superior knowledge of MECM/SCCM and related technologies, with proven capabilities in incident management and service request handling. This role involves resolving technical issues independently and requires strong technical, communication, and presentation skills.
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Key Responsibilities:
- Manage patch management, ADR, O365, and Windows updates.
- Troubleshoot issues related to Intune Modern Management and Microsoft Endpoint Management.
- Oversee application deployment and monitoring, including management of Android, iPhone, and MAC devices in Intune.
- Implement and manage compliance and vulnerability processes.
- Handle Windows Autopilot, update rings, and SCEP.
- Conduct server upgrades, backups, and restores.
Desired Skills and Qualifications:
- A minimum of 7 years of experience in Information Technology, with 5-7 years specifically in Microsoft Endpoint Manager and/or Intune.
- Knowledge of Microsoft Intune architecture and hands-on experience in implementing related technology solutions.
- Strong documentation skills for architecture and engineering product documents.
- Familiarity with Hybrid technology for MDM and Modern Management of Windows 10 devices.
- PowerShell scripting knowledge is required.
Preferred Qualifications:
- Experience with Microsoft Defender, Azure, and Windows servers.
- Knowledge of Mobile Device Management (MDM), focusing on compliance policy and role-based access control.
- Excellent communication skills suitable for global forums and customer interactions.
Work Conditions:
- Full-time and on-site position.
Language Requirements:
- Proficiency in English is required.
Location:
Riyadh, Saudi Arabia (On-site)
