About
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry.
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Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as an IT Operations & Support Engineer - Application Support. Join our Technology Command Center (TCC) where you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution.
Our TCC team manages real-time technical and business communications, ensuring rapid responses to IT crises and critical issues. We provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to uphold optimal service levels. The IT Operations & Support Engineer - Application Support will restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients.
Responsibilities
- Address and resolve customer issues to provide superior service to internal and external customers.
- Analyze reported incidents and provide solutions to users, enabling them to resume their work with minimum disruptions.
- Update the status of an incident or service request in the tool, ensuring they hold up-to-date information before taking action.
- Provide quick fixes/workarounds/solutions to the Problem Management Team and identify recurring problem areas.
- Ensure deployment projects are carried out using best practices as outlined in departmental work practices.
- Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
- Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy.
Requirements
- Bachelor’s degree or equivalent (12 + 3).
- 4 years of experience in Information Technology.
- Experience in application support and customer support aspects from a recognized vendor or training institution.
- Knowledge of ITIL certification and experience in database schema design and optimization.
- Expertise in designing, developing, and maintaining software applications using languages such as Java, REACT, Node.js, and other relevant frameworks.
- Familiarity with current software engineering trends including microservices, containers (Docker, Kubernetes), cloud-native development, and DevOps practices.
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city.
