Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we streamline money management and empower individuals and businesses with smarter, more seamless digital banking experiences.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are seeking a motivated and detail-oriented IT Operations Support Engineer (UAE National) to join our growing Technology team. This role is critical in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.
Key Responsibilities:
- IT Support & Operations:
- Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
- Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors as required.
- Monitor IT systems, applications, and services to ensure optimal performance and availability.
- Handle user access management, including onboarding and offboarding procedures.
- Infrastructure & Systems Management:
- Support daily operations of the bank’s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
- Perform regular system health checks, software updates, and patch management.
- Assist in IT asset lifecycle management: procurement, inventory tracking, and device retirement.
- Security & Compliance:
- Ensure adherence to internal IT security policies and regulatory frameworks.
- Participate in incident response efforts and assist in implementing corrective and preventive measures.
- Support compliance with Central Bank of UAE regulations and other relevant standards.
- Collaboration & Continuous Improvement:
- Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
- Maintain accurate documentation of incidents, solutions, and standard procedures.
- Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.
Qualifications & Experience:
- Nationality: UAE National with a valid Family Book (mandatory)
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
- Experience: 2–4 years in IT operations, IT support, or a similar technical support role. Fresh graduates with strong technical aptitude may also be considered.
- Technical Skills:
- Proficiency in Windows and macOS environments.
- Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.).
- Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.).
- Familiarity with ITSM tools (e.g., ServiceNow, Jira).
- Exposure to cloud technologies (Azure, AWS) and virtualization is a plus.
What We Offer:
- Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation.
- Supportive and inclusive work environment focused on growth and development.
- Competitive salary and benefits package.
- Career progression opportunities within the technology and digital banking domains.
