Wio Bank is a next-generation digital bank based in the UAE, committed to redefining banking through innovation and customer-centric solutions. By leveraging cutting-edge technology and a modern approach to financial services, we simplify money management and empower individuals and businesses with smarter, more seamless digital banking experiences.
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We are looking for a motivated and detail-oriented IT Operations Support Engineer (UAE National) to join our growing Technology team. This role is critical in supporting day-to-day IT operations, ensuring the stability, security, and efficiency of all IT systems and services across our Abu Dhabi and Dubai offices. The ideal candidate is a technically skilled problem solver who thrives in a dynamic, fast-paced digital banking environment.
Key Responsibilities:
- Provide first and second-level IT support to employees across Abu Dhabi and Dubai offices.
- Troubleshoot hardware, software, and network issues, escalating to senior engineers or vendors if required.
- Monitor IT systems, applications, and services to ensure optimal performance and availability.
- Handle user access management, including onboarding and offboarding procedures.
- Support daily operations of the bank’s IT infrastructure, including servers, networks, cloud platforms (Azure/AWS), and endpoint devices.
- Perform regular system health checks, software updates, and patch management.
- Assist in IT asset lifecycle management: procurement, inventory tracking, and retirement of devices.
- Ensure adherence to internal IT security policies and regulatory frameworks.
- Participate in incident response efforts and assist in implementing corrective and preventive measures.
- Support compliance with Central Bank of UAE regulations and other relevant standards.
- Work collaboratively with cross-functional teams, third-party vendors, and service providers to resolve technical issues.
- Maintain accurate documentation of incidents, solutions, and standard procedures.
- Contribute to IT projects, including infrastructure upgrades, automation initiatives, and new technology implementations.
Qualifications & Experience:
- Nationality: UAE National with a valid Family Book (mandatory)
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline
- Experience: 2–4 years in IT operations, IT support, or a similar technical support role. Fresh graduates with strong technical aptitude may also be considered.
- Technical Skills:
- Proficiency in Windows and macOS environments
- Solid understanding of networking fundamentals (LAN, WAN, TCP/IP, DNS, etc.)
- Hands-on experience with Microsoft 365 tools (Outlook, Teams, SharePoint, etc.)
- Familiarity with ITSM tools (e.g., ServiceNow, Jira)
- Exposure to cloud technologies (Azure, AWS) and virtualization is a plus
What We Offer:
- Opportunity to work with a forward-thinking digital bank at the forefront of financial innovation.
- Supportive and inclusive work environment focused on growth and development.
- Competitive salary and benefits package.
- Career progression opportunities within the technology and digital banking domains.
